Dhani - IT Support Specialist - Mac OS

1 week ago


Delhi, Delhi, India DHANI Full time

Objective:

To deliver complete technical support for Macintosh systems, ensuring smooth operation and resolving issues promptly to uphold peak productivity and user contentment.


Scope of Responsibilities:

Technical Assistance:

  • Provide primary and secondary level support for macOS and associated software issues.
  • Aid in the setup, configuration, and upkeep of Mac hardware and software.
  • Diagnose network issues concerning macOS devices.

System Management:

  • Conduct routine system checks and upkeep on Mac devices to guarantee top performance.
  • Update systems with new macOS releases and models while ensuring up-to-date security measures.
  • Handle backups and recovery procedures for macOS devices.

User Support and Training:

  • Provide training and assistance to users on new macOS devices and software applications.
  • Formulate user manuals and FAQ resources for common macOS issues.
  • Supply remote support and troubleshooting assistance for offsite users.

Collaboration and Reporting:

  • Collaborate closely with the IT team to enrich overall IT service delivery.
  • Report on incident patterns and potential underlying problems with Mac devices.
  • Propose enhancements in IT support procedures based on user feedback and support incidents.

Performance Metrics:

  • User satisfaction ratings
  • Resolution time for incidents
  • System uptime and performance In-depth knowledge of macOS and Apple hardware.
  • Experience with network configurations for macOS environments.
  • Strong problem-solving skills and user-oriented focus.

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