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IT Desktop and Network Support LIS
1 week ago
Job DescriptionInstalling technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.
Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.Ability to lift / move computer equipment weighing up to 50Lbs.
Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
Smart hand support for peripheral and networking hardware, including, but not limited to:
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capa
bility.
Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.
Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
Excellent written and oral communications skills with clients and management as well as people skills.
Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
- Bilingual
ItemsConsole cable for CISCO and Silver PeakFull Internet ready mobile,Noise Cancellation head setsTeam Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop ,RJ45 port on Laptop
Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage
RequirementsPas de parrainage de visa pour ce rôle (postulez uniquement si vous possédez un visa/permis de travail valide) Excellent written and verbal communication and customer service skills with proven ability to work in fast-paced environments.
iPhone, iPad, and Android Platforms Expertise in iPad / iPhone Self-starter that can collaborate actively with others in a cross-functional team Proven attention to detail and high standards for quality Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary Skilled in documenting written troubleshooting steps and instructions Business professional attire Qualifications A+ and other relevant Certification Excellent verbal and written communication skills (German B2)
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