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Desktop Support Technician L2 BE
7 days ago
ResponsibilitiesResponding to client support requests.
Contacting clients to find out the nature of the problem.
Traveling to the client's locations.
Troubleshooting hardware and software issues.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Providing basic training on computer operation and management.
Completing job reports and ordering supplies.
Requirements
Proven work experience as Desktop Support Engineer or Support Technician.
CompTIA A+, MCP, MCSE, OEM are desirable certifications
Knowledge of popular operating systems, software applications, and remote connection systems:
Windows, Mac, Office 365, MS Outlook, UW, etc.
Good general understanding of IT principles: Networks, Hardware and Domains
Good experience of supporting devices such as
printers and
Meeting Room equipment
Familiarity with virtual MDM and VPN environments
Good written and verbal communication skills ( English and Dutch ).
Location:
Brabantstraat 15, 8790 Waregem, BelgiumRequirementsCustomer Service Desktop Support Technical Mobile Device Hardware Troubleshooting Vendor Management Information Technology Macintosh Deployment Windows Server Ticketing Systems Switches VPN LAN
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