Desktop Support Technician L2 BE

7 days ago


Delhi, Delhi, India Excis Compliance ltd Full time
Job DescriptionWe are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.
ResponsibilitiesResponding to client support requests.

Contacting clients to find out the nature of the problem.

Traveling to the client's locations.

Troubleshooting hardware and software issues.

Installing and maintaining hardware and computer peripherals.

Installing and upgrading operating systems and computer software.

Troubleshooting networking and connection issues.

Advising on software or hardware upgrades.

Providing basic training on computer operation and management.

Completing job reports and ordering supplies.

Requirements

Proven work experience as Desktop Support Engineer or Support Technician.

CompTIA A+, MCP, MCSE, OEM are desirable certifications

Knowledge of popular operating systems, software applications, and remote connection systems:

Windows, Mac, Office 365, MS Outlook, UW, etc.

Good general understanding of IT principles: Networks, Hardware and Domains

Good experience of supporting devices such as

printers and

Meeting Room equipment

Familiarity with virtual MDM and VPN environments

Good written and verbal communication skills ( English and Dutch ).

Location:
Brabantstraat 15, 8790 Waregem, BelgiumRequirementsCustomer Service Desktop Support Technical Mobile Device Hardware Troubleshooting Vendor Management Information Technology Macintosh Deployment Windows Server Ticketing Systems Switches VPN LAN

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