Associate Technical Analyst

2 weeks ago

Pune, Maharashtra, India Computacenter AG & Co. oHG Full time

Life on the team

It's an exciting opportunity for a Associate Technical Engineer role in Computacenter's dynamic and rapidly expanding team, part of FLSs shared services organization. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You'll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills.

What you'll do

  • Deskside Support L-1 (End User Services).
  • The Technology support engineer will be working within a team structured to provide world class IT services to clients.
  • The team will provide a full range of IT related services onsite, including the support of IT hardware and software related to PCs, laptops, Thin Clients and corporate mobile / IOS devices.
  • Support Engineer provides face to face user support at the Tech Lounge and troubleshoot issues for the IT products and services and manage the incident/request queue for the Tech lounge assignment group. Support Engineer must have extensive knowledge of Service Now tool and IT Services

What you'll need

  • Knowledge of Service Now ticketing or any other ticketing tool
  • Office 365 knowledge for preparing of reports and dashboards
  • Expert in Microsoft Window 10 and other Client level Operating System
  • Troubleshooting and administration of Citrix XenApp/XenDesktop or VDI
  • Configuring & Troubleshooting MS Outlook
  • Install, upgrade, support and troubleshoot, Windows 10 or any higher OS and Microsoft Office, O365 , MFA and other authorized desktop applications
  • Strong technical aptitude, ability and troubleshooting skills to solve hardware and OS/Applications related issues

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, and enabling people and their businesses.

Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it's a well-trodden path or a completely new part of the business – we'll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential.

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

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