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Associate Technical Analyst

3 months ago

Pune, Maharashtra, India Computacenter Full time

Life on the team

It's an exciting opportunity for a Associate Technical Engineer role in Computacenter's dynamic and rapidly expanding team, part of FLSs shared services organization. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You'll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills.

What you'll do

Deskside Support L-1 (End User Services). The Technology support engineer will be working within a team structured to provide world class IT services to clients. The team will provide a full range of IT related services onsite, including the support of IT hardware and software related to PCs, laptops, Thin Clients and corporate mobile / IOS devices. Support Engineer provides face to face user support at the Tech Lounge and troubleshoot issues for the IT products and services and manage the incident/request queue for the Tech lounge assignment group. Support Engineer must have extensive knowledge of Service Now tool and IT Services

What you'll need

Knowledge of Service Now ticketing or any other ticketing tool Office 365 knowledge for preparing of reports and dashboards Expert in Microsoft Window 10 and other Client level Operating System Troubleshooting and administration of Citrix XenApp/XenDesktop or VDI Configuring & Troubleshooting MS Outlook Install, upgrade, support and troubleshoot, Windows 10 or any higher OS and Microsoft Office, O365 , MFA and other authorized desktop applications Strong technical aptitude, ability and troubleshooting skills to solve hardware and OS/Applications related issues