Swift Support

2 weeks ago


Bengaluru, Karnataka, India StoneX Group Full time

Overview:

Responsibilities:

  • Experience in first level IT customer support in the financial services domain for US / international clients (minimum experience 1 years). Experience in supporting SWIFT systems a plus.
  • Experience in supporting mission critical systems where fast customer responsiveness is critical.
  • Responsible for responding to monitoring alerts as well as customer support requests.
  • Good written and verbal communication skills.
  • Be able to handle several different product lines and allocate tickets to support staff accordingly.
  • Ability to manage the ticketing system and manage the defined SLA.
  • Be able to escalate tickets according to procedure and maintain clear communication with clients and technical staff.
  • Understand and implement procedures following documentation strictly.
  • Office hours: Willing to work shifts and days as required to deliver a 24x7 support operation to clients.

Qualifications:
Highigest Qualification needed would be B.E

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