Senior Technical Support Engineer

1 week ago


Bengaluru, Karnataka, India Swift Strategic Staff Solutions INC Full time

Job Description :

Required Skills :
Below are the additional details of this role :

  • Capital Markets Domain knowledge is preferred.
  • Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
  • Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.
  • Basic understanding of IT infrastructure and troubleshooting.
  • Technical and system expertise in relevant IT workstreams.
Strong analytical and problem-solving skills.

  • Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.
Specialized knowledge in specific areas allowing them to tackle intricate problems.

  • Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
  • Strong problemresolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.
  • Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.
  • Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
  • Strong communication skills (written and verbal).
  • Capability to coordinate and execute projects assigned.
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