Call Quality Intern

2 weeks ago

Bengaluru, Karnataka, India Convin Full time

Position :
Call Quality Intern (Malayalam)

Here's what you should know about Convin, before you apply :


Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organisations improve sales/collections and elevate customer experience while automating the quality & coaching for reps, and backing it up with super deep business insights for leaders.


At Convin, we are leveraging AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing cost.


Who are our clients :


We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, Medi Buddy, Planet Spark.

But as the list is growing at tremendous pace, we are looking for folks who are excited about taking this to the market with us.

Still looking for more information, then check our website

Here's why you should apply:


If you love AI, understand Saa S, love selling and looking to join a ship bound to fly- then Convin is the place for you.

We are a young(pre series A) company, and are hungry to go big.

If you are looking to build a team, product with energy, and not too many rules- we are the exact place you are looking for.


Key Responsibilities:

  • Provide feedback to representatives on their call quality and provide coaching to help them improve their performance.
  • Identify areas of improvement in the customer service process and work with the management team to develop solutions.
  • Create and maintain reports on call quality, identifying trends and opportunities for improvement.
  • Provide regular feedback to management on call quality and team performance.
  • Conduct regular training sessions for representatives on best practices and quality standards.
  • Collaborate with other teams to improve overall customer satisfaction.

Qualifications:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and in a team environment.
  • Strong analytical and problem-solving skills.
  • Proficient in Hindi, English,& Malayalam.
  • Ability to manage time effectively and meet deadlines.
  • Knowledge of quality monitoring tools preferred.
Here's What happens after you apply?

  • Within 4 days of your application - our HR team will reach out to you to schedule a quick chat with one of our founders.
  • If there's a fit, the 2nd & 3rd rounds will be scheduled within a week.
  • The whole hiring process will be completed within 15 days of your application.
What makes this role a perfect opportunity?

  • Expand your knowledge: You get to buy a course or book worth Rs.
1000 every month (we reimburse it).

And, the best part? It doesn't have to be related to your job It can be a novel, a gratitude journal, or anything that helps you learn something new.


  • Wifi Allowance: INR 6 K wifi allowance
  • Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now.
  • The fast-growing startup has no limits on what you can learn and gain in terms of experience.

  • Call Quality Intern

    2 weeks ago

    Bengaluru, Karnataka, India Convin Full time

    Position : Call Quality Intern (Tamil & Malayalam) Here's what you should know about Convin, before you apply : Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organisations improve sales/collections and elevate customer experience while automating the quality & coaching for reps, and backing it up with super deep...

  • Call Quality Intern

    2 weeks ago

    Bengaluru, Karnataka, India Convin Full time

    Position : Call Quality Intern (Malayalam)Here's what you should know about Convin, before you apply :Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organisations improve sales/collections and elevate customer experience while automating the quality & coaching for reps, and backing it up with super deep business...

  • Call Quality Officer

    2 weeks ago

    Bengaluru, Karnataka, India Riverforest Connections Full time

    **Job ResponsibilitiesCall observations and Mock calls -***- Ensure call evaluations are done on a daily basis and feedback for improvement is shared with the respective Staff Online monitoring of Staff calls at the Unit. Ensure daily call observations per day is done by the quality evaluator. Minimum 8 calls per agent per unit to be covered. Documented...

  • Call Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Emerge IT Solutions Full time

    Job Description for Quality Analyst Objective of the company- Our Growing Company is in need of Fresh and experienced youngtalents who are aspiring to be Product Executive who can perform in our company to increase profit level to meet short term and long term goal and who can study the demand trend in the markets, identifies the potentail customers, reviews...

  • Call Center Quality

    2 weeks ago

    Bengaluru, Karnataka, India Attica Gold Company Full time

    QUALITY ANALYST/VOICECall Center QualityOpenings (05)Location:BangaloreRequired: FemaleExperience :0 to 2 YearsSEND YOUR DETAILS TO HR (AT) ATTICAGOLDCOMPANY.COM / RECRUITER (AT) ATTICAGOLDCOMPANY.COM

  • International Call Center hiring are open

    2 weeks ago

    Bengaluru, Karnataka, India Circle Consulting Full time

    Hey GuysLooking for Openings with high packages Call CIRCLE CONSULTINGJob Description:International Voice and Non voice processQuality Good in written / Oral comsEligibility Fresher/ Exp with good oral & written communication skills.Qualification 10th and aboveShift UK Rotational shift(any 9hrs)Weekly off 2 days rotational and split offAge Limit...

  • Call Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Convin Full time

    Position: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve...

  • Call Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Convin Full time

    Position: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve...

  • Quality Intern

    2 weeks ago

    Bengaluru, Karnataka, India April3rd Foods Full time

    Job title:Quality InternEducation qualification:Bachelor degree in life science ( Food Technology)Responsibilities: Inspect incoming raw materials to ensure compliance with our standards. Revise and update raw material specifications. Conduct presensory checks on the products. Monitoring thr temperature. Verify the lable. Monitoring the all CCP's Monitor...

  • Call Analyser

    2 weeks ago

    Bengaluru, Karnataka, India DS-MAX Properties Pvt. Ltd. Full time

    Years of Experience: 5+ YearsQualification: Any Graduate Job Description Possessing excellent communication skills Ability to understand the gaps and loopholes in calls Regularly train the team on maintaining call quality

  • Quality Auditor

    2 weeks ago

    Bengaluru, Karnataka, India Mintskill HR Solutions Full time

    Job InformationIndustry BankingWork Experience 5+ yearsSalary 5 to 8 Lac Per annumCity Bangalore | Noida | MumbaiState/Province KarnatakaCountry IndiaZip/Postal Code Role and Responsibilities- Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity...

  • Quality Analyst Call Monitoring in BPO Immediate Joining

    1 month ago

    Bengaluru, Karnataka, India timesjobs Full time

    Quality checking of at least 10 machines per day/shift. Quality checking of machine of agents under AIP. Monitoring of covert quality functional mailbox. Checking of client surveys for agents under assigned group. Checking of CSAT scores (overall satisfaction, NPS rating). Addressing GSOS escalations. W h i t e H o r s e M a n p o w e r C o n s u l t...

  • Quality Analyst Call Monitoring in BPO Immediate Joining

    4 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    Quality checking of at least 10 machines per day/shift. Quality checking of machine of agents under AIP. Monitoring of covert quality functional mailbox. Checking of client surveys for agents under assigned group. Checking of CSAT scores (overall satisfaction, NPS rating). Addressing GSOS escalations. W h i t e H o r s e M a n p o w e r C o n s u l t...

  • Quality Analyst Call Monitoring in BPO Immediate Joining

    2 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    Quality checking of at least 10 machines per day/shift. Quality checking of machine of agents under AIP. Monitoring of covert quality functional mailbox. Checking of client surveys for agents under assigned group. Checking of CSAT scores (overall satisfaction, NPS rating). Addressing GSOS escalations. W h i t e H o r s e M a n p o w e r C o n s u l t...

  • Data Quality Intern

    2 weeks ago

    Bengaluru, Karnataka, India S&P Global Full time

    About the Role:Grade Level (for internal use): 05The Team:Impact:You will strive to improve relevant dimensions of data quality for critical data assets, ensuring the availability of high quality, trusted data across the organization. The role will collaborate with stakeholders, analysts and team members on an international level. These efforts are occurring...

  • Manager tele calling

    2 weeks ago

    Bengaluru, Karnataka, India Direct Dialogue Initiatives India Pvt. Ltd. Full time

    Purpose of the JobTo manage the tele-calling team.Main DutiesAssist line manager in developing tele-calling targets.Translate targets into operational plans considering conversion rates, data utilization, staff attrition, and campaign moments.Improve tele-calling process, including coordination with fundraising team.Monitor, evaluate, and address performance...

  • Manager tele calling

    2 weeks ago

    Bengaluru, Karnataka, India Direct Dialogue Initiatives India Pvt. Ltd. Full time

    Purpose of the JobManage the tele-calling team.Main DutiesAssist line manager in developing tele-calling targets.Translate targets into operational plans considering conversion rates, data utilization, staff attrition, and campaign moments.Improve tele-calling process, including coordination with fundraising team.Monitor, evaluate, and address performance...

  • Call Center Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Teleradiology Solutions Full time

    Hi Greeting for the day ,JD for CC Executive-Call center Duties and Responsibilities: Handle calls to understand and address companys and clients needs and requirements. Responding efficiently and accurately to callers and ensuring that client feels supported and valued. Providing comprehensive support to all clients. Should be able to get and provide...

  • BPO Call Center Quality Manager

    2 weeks ago

    Bengaluru, Karnataka, India [24]7 Full time

    Key Requirements:Location: BangaloreShould have worked in International BPO (no domestic)Flexible for US shiftLean Six Sigma Green Belt certified, Should have worked on DMAIC projects, minimum 6 years of transactional quality experience, experience on minitab is an added advantageKnowledge of 7 QC tools and statistical toolsHandled a good span of control,...

  • Manager tele calling

    2 weeks ago

    Bengaluru, Karnataka, India Direct Dialogue Initiatives India Pvt. Ltd. Full time

    Job Title: Tele-calling Team ManagerCompany: Not disclosedPurpose of the Role:To oversee and lead the tele-calling team to achieve set targets and enhance performance.Main Responsibilities:Assist in formulating tele-calling targets.Translate targets into actionable plans, considering various factors.Enhance tele-calling processes in coordination with other...