Call Quality Analyst

2 weeks ago

Bengaluru, Karnataka, India Convin Full time

Position:
Quality Analyst

Brief About Company:


Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.

At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs.

Who are our clients:


We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark.

But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us.

Still looking for more information, then check our website why you should apply:

If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you.

We are a young(pre-series A) company hungry to go big.

If you want to build a team, a product with energy, and not too many rules- we are the exact place you are looking for.


Key Responsibilities:
Conduct quality assurance assessments on a regular basis to evaluate the performance of Contact center operations and processes.
Perform audits and reviews of customer interactions, transactions, and documentation to identify areas for improvement.
Collaborate with Clients cross-functional teams including operations, training, and client services to address quality issues and implement corrective actions.
Provide feedback, coaching, and training to agents and improve performance and adherence to quality standards.
Monitor adherence to regulatory compliance requirements and industry best practices.
Participate in client meetings, presentations, and discussions to address quality-related inquiries and concerns.

Requirements:


Proven experience working in a Quality Analyst role within the Contact center industry, with a strong understanding of operations in voice - Non voice processes.

Excellent analytical skills with the ability to interpret data, identify trends, and make recommendations for improvement.
Strong attention to detail and accuracy in performing audits, reviews, and assessments.
Effective communication skills with the ability to provide constructive feedback and interact with stakeholders at all levels.
Proficiency in using quality tools, software, and systems.
Ability to work independently and collaboratively in a fast-paced and dynamic environment.
Strong commitment to upholding ethical standards, integrity, and confidentiality.
Why
A professional yet friendly workplace that values growth, creativity, and innovation.
Mentorship and opportunities to develop your design skills.
A collaborative team culture where your contributions make a meaningful impact.

  • Call Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Emerge IT Solutions Full time

    Job Description for Quality Analyst Objective of the company- Our Growing Company is in need of Fresh and experienced youngtalents who are aspiring to be Product Executive who can perform in our company to increase profit level to meet short term and long term goal and who can study the demand trend in the markets, identifies the potentail customers, reviews...

  • Call Center Quality

    2 weeks ago

    Bengaluru, Karnataka, India Attica Gold Company Full time

    QUALITY ANALYST/VOICECall Center QualityOpenings (05)Location:BangaloreRequired: FemaleExperience :0 to 2 YearsSEND YOUR DETAILS TO HR (AT) ATTICAGOLDCOMPANY.COM / RECRUITER (AT) ATTICAGOLDCOMPANY.COM

  • Call Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Convin Full time

    Position: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we leverage AI/ML to achieve...

  • Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Gameskraft Full time

    Job Description for Quality Analyst - Enhancing Customer ExperienceWe are seeking a talented and creative individual to join our dynamic quality team. As a quality analyst, your main role will be ensuring that all established processes are meticulously followed in our voice and non-voice support operations. Collaborating closely with brand operations and...

  • Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India WEBROCKS Full time

    JOB DESCRIPTION QUALITY ANALYST- Ø Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details onrespective Tickets.Ø Analyse quality process and procedure to ensure it meets process requirements.Ø Meeting daily, weekly and monthly audits analysing short- and long-term development plans.Ø Ensuring that the counsellors should...

  • Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Gameskraft Full time

    Job Description for Quality Analyst for Customer ExperienceWe are looking for an innovative and experienced individual to join the quality team. The quality analyst is responsible for processes laid down are being followed flawlessly in the voice & non-voice support functions. The successful candidate will work closely with various brand operations teams and...

  • Call Quality Officer

    2 weeks ago

    Bengaluru, Karnataka, India Riverforest Connections Full time

    **Job ResponsibilitiesCall observations and Mock calls -***- Ensure call evaluations are done on a daily basis and feedback for improvement is shared with the respective Staff Online monitoring of Staff calls at the Unit. Ensure daily call observations per day is done by the quality evaluator. Minimum 8 calls per agent per unit to be covered. Documented...

  • Quality Analyst

    2 months ago

    Bengaluru, Karnataka, India timesjobs Full time

    JOB DETAILSConduct SOP, GMP training programmesTo co-ordinate training programmes and train individuals in their relevant operation and continual focus on cGMP trainings.To co-ordinate for On the job activities of personnelDevelop test plans, test cases, test scripts and test reports on multiple projects of varying size.Perform testing on various software,...

  • Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Great Learning Full time

    Key Responsibilities Great Learning is hiring experienced quality analysts to work full-time with us. We are looking fora Quality Analyst to join our team and help check our programs/courses that meet ourorganization's quality standards. The responsibility of quality analysts is to create and executetest plans to ensure our processes function properly....

  • Contact Center Quality Assurance Analyst

    2 weeks ago

    Bengaluru, Karnataka, India TransUnion LLC Full time

    Description : The Quality Assurance Team is part of operations group, and our top focus areas will be to build capabilities to enable a full, multichannel quality audit program for business-to-business sales and support. Our mission is to impact revenue through expansion of solution consumption and driving down customer churn or attrition through improved...

  • Call Quality Intern

    2 weeks ago

    Bengaluru, Karnataka, India Convin Full time

    Position : Call Quality Intern (Malayalam)Here's what you should know about Convin, before you apply :Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organisations improve sales/collections and elevate customer experience while automating the quality & coaching for reps, and backing it up with super deep business...

  • Call Quality Intern

    2 weeks ago

    Bengaluru, Karnataka, India Convin Full time

    Position : Call Quality Intern (Tamil & Malayalam) Here's what you should know about Convin, before you apply : Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organisations improve sales/collections and elevate customer experience while automating the quality & coaching for reps, and backing it up with super deep...

  • Call Quality Intern

    2 weeks ago

    Bengaluru, Karnataka, India Convin Full time

    Position : Call Quality Intern (Malayalam)Here's what you should know about Convin, before you apply :Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organisations improve sales/collections and elevate customer experience while automating the quality & coaching for reps, and backing it up with super deep business...

  • Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role - Quality Analyst.Experience- 2+ Years.Location- Bangalore.About MarketStarIn everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating...

  • Quality Control Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Graebel Companies Inc. Full time

    Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They're innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in...

  • Quality Control Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Graebel Companies Inc. Full time

    Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They're innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in...

  • Data Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India ITC Infotech India Ltd Full time

    Job Requirement - Master Data Analyst/ Data Quality AnalystStrong experience in Python with data quality libraries such as Pandas, NumPy, Scikit-learn, etc.Experience in parsing and consuming API using Python.Strong knowledge in data quality processes such as data profiling, cleansing, standardization, and enrichment.Strong experience in processing the data...

  • Quality Assurance Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Teamware Solutions ( A division of Quantum Leap Co Full time

    Overview of Quality Assurance Analyst role: Conduct manual or automated testing on firm's technology applications to ensure system quality Collaborate with development, business analysts, and stakeholders to define and execute test plans Acquire knowledge of trade lifecycle in capital markets and products Typical Day of Quality Assurance Analyst: Design...

  • Senior Quality Analyst

    2 weeks ago

    Bengaluru, Karnataka, India PAMP TECHNOLOGIES Full time

    Position: Senior Quality Analyst (Manual Testing)Location: BangaloreExperience: 4-8 yearsCompany: PAMP TechnologiesAbout Us:At PAMP Technologies, we're dedicated to delivering high-quality software solutions. We're currently seeking a skilled Senior Quality Analyst to join our manual testing team.Job Description:As a Senior Quality Analyst, you'll play a...

  • Quality Assurance Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Squarepoint Capital Full time

    Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a...