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Quality Analyst

3 months ago

Bengaluru, Karnataka, India MarketStar Full time

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

Role - Quality Analyst.
Experience- 2+ Years.
Location- Bangalore.
About MarketStar
In everything we do, we believe in creating growth, for our clients, employees, and community.

For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions.

We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs.

We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide.

From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth

Role Overview:


As a Quality Analyst for Conversions API, you will be responsible for ensuring the quality and accuracy of data collection and integration processes, as well as the overall customer experience.

Your role involves monitoring customer interactions, evaluating adherence to quality standards, identifying areas for improvement, and providing feedback to enhance performance and customer satisfaction.

You will play a crucial role in maintaining high standards of excellence and driving continuous improvement within the team.

Responsibilities:

Quality Assurance:
Develop and implement quality assurance processes and standards for Conversions API Specialists and Strategists.
Monitor customer interactions, data collection processes, and integration activities to ensure adherence to quality standards and best practices.
Conduct audits and evaluations to assess the accuracy, completeness, and reliability of data collected through the Conversions API.

Performance Evaluation:


Evaluate team members' performance and adherence to quality standards through various methods, including call monitoring, data analysis, and review of customer interactions.

Provide detailed feedback and coaching to team members on areas for improvement, ensuring continuous development and enhancement of skills.

Issue Resolution:
Identify and escalate any issues or discrepancies in data collection, integration, or customer interactions to relevant stakeholders for resolution.
Collaborate with internal teams, including product and technical support, to address and resolve customer issues in a timely manner.

Documentation and Reporting:
Maintain detailed records of quality assurance activities, audit findings, and performance evaluations.
Generate reports and provide insights to leadership on trends, patterns, and areas for improvement related to quality and performance.

Process Improvement:
Analyze quality assurance data and performance metrics to identify trends, patterns, and opportunities for process improvement.
Collaborate with stakeholders to implement changes and enhancements to quality assurance processes and standards.

Training and Development Support:


Assist in the development and delivery of training programs related to quality assurance and best practices for data collection and integration.

Provide support and guidance to team members to ensure understanding and compliance with quality standards and processes.

Key Skills & Competencies:

Quality Assurance:
Strong understanding of quality assurance principles, processes, and methodologies.

Analytical Skills:
Ability to analyze data, identify trends and patterns, and make data-driven decisions.

Attention to Detail:
Meticulous attention to detail and accuracy in evaluating data and performance.

Communication:
Excellent verbal and written communication skills, with the ability to provide clear and constructive feedback.
Problem-solving: Strong problem-solving skills to identify issues, root causes, and solutions.

Teamwork:
Ability to collaborate effectively with team members and stakeholders to achieve quality objectives.

Time Management:
Effective time management skills to prioritize tasks and meet deadlines.

Adaptability:
Flexibility to adapt to changing priorities and requirements in a fast-paced environment.

Customer Focus:
Commitment to ensuring a positive customer experience through high-quality data collection and integration processes.

Basic Qualifications:
At least 2 years of experience in quality assurance, data analysis, or a related field.
Strong understanding of digital marketing, web analytics, and data collection methods.
Excellent analytical and problem-solving skills.
Effective communication and interpersonal skills.

Preferred Qualifications:
Experience with quality assurance in a digital marketing or technology industry.
Familiarity with Conversions API products and platforms.
Certification in quality assurance or related field.
What's in it for you?
Constant Learning and an entrepreneurial growth mindset.

Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, COVID support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.


We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks.

An opportunity to be associated with the world's leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
If You're up for this position, hit the Apply Now Button