Servicenow Business Analyst

1 week ago


Hyderabad, Telangana, India Helius Technologies Full time

Please note role requires strictly working from our Hyderabad Office.

WaveRock SEZ, 3rd Floor IT Park Road Number 2 Nanakramguda,

Gachibowli, Telangana 500032, India

Job Summary: The ServiceNow Business Analyst will be responsible for analyzing, designing, and implementing business processes and solutions using the ServiceNow platform. This role involves working closely with stakeholders to understand their requirements, translating them into technical specifications, and collaborating with the IT team to ensure effective ServiceNow solutions are delivered.

Key Responsibilities:

Requirements Gathering:

  • Engage with stakeholders to gather detailed business requirements.
  • Conduct workshops, interviews, and meetings to understand business needs.
  • Document and validate business requirements and processes.

Solution Design:

  • Translate business requirements into technical specifications.
  • Design ServiceNow solutions that align with business needs and best practices.
  • Develop user stories and acceptance criteria for new features and enhancements.

Implementation and Testing:

  • Collaborate with the development team to implement ServiceNow solutions.
  • Assist in configuring and customizing ServiceNow applications.
  • Conduct functional and regression testing to ensure the quality of the solutions.
  • Support user acceptance testing (UAT) and ensure issues are resolved promptly.

User Training and Support:

  • Develop training materials and conduct training sessions for end-users.
  • Provide ongoing support and troubleshooting for ServiceNow applications.
  • Act as the primary point of contact for ServiceNow-related queries and issues.

Continuous Improvement:

  • Identify opportunities for process improvements and automation.
  • Stay updated with the latest ServiceNow features and industry trends.
  • Recommend enhancements to optimize the use of the ServiceNow platform.

Qualifications:

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Proven experience as a Business Analyst, preferably with ServiceNow.
  • Strong knowledge of ServiceNow modules and functionalities.
  • Proficiency in requirements gathering, process modeling, and documentation.
  • Experience with Agile/Scrum methodologies is a plus.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work independently and as part of a team.
  • ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable.

Preferred Skills:

  • Experience with IT Service Management (ITSM), IT Operations Management (ITOM), or IT Business Management (ITBM) in ServiceNow.
  • Familiarity with scripting languages like JavaScript.
  • Knowledge of database concepts and SQL.
  • Strong organizational and project management skills.

Important Note:

> Please share your resume in word format with -

> Important Note: If this requirement is not a match for you please refer to your friends.

> Interested professionals can reach out to me for Confidential Discussion @

Best Regards,

Dilip Kumar Daga

Vice President - Strategic Accounts

Helius Technologies Pte Ltd

36, Robinson Road,#13-05, City House, Singapore 068877

DID:

Mobile:

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Email id: -

Registration No : R1108376

EA Licence No : 11C3373



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