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Collaborate with clients and stakeholders to gather and analyze business requirements for ServiceNow implementation and enhancement projectsTranslate business requirements into functional specifications and user storiesConfigure and customize ServiceNow modules and applications to meet the identified business needsDesign and implement workflows, forms, and reports within ServiceNowCollaborate with cross-functional teams to ensure successful implementation and integration of ServiceNow solutionsPerform system testing, user acceptance testing, and quality assurance to ensure the stability and accuracy of ServiceNow solutionsProvide end-user training and support during the implementation and post-implementation phasesStay up-to-date with the latest ServiceNow developments and best practicesRequirementsBachelor's degree in a related field such as Computer Science, Information Systems, or Business AdministrationProven experience as a Business Analyst, preferably with ServiceNow implementation experienceStrong knowledge of ServiceNow platform and modulesExperience in gathering and documenting user requirements and translating them into functional specificationsProficient in ServiceNow configuration, customization, and workflow designExcellent analytical and problem-solving skillsStrong written and verbal communication skills with the ability to effectively communicate technical information to non-technical stakeholdersAbility to work collaboratively in a team environment and build positive relationships with clients and stakeholders
