Business Analytics Senior Analyst Insights

2 weeks ago

Hyderabad, Telangana, India Evernorth Full time

POSITION SUMMARY

The Customer Experience & Operations Enablement Analytics (CX&OE) organization offers solutions that provide actionable insights to internal and external business partners and customers that help reduce health costs, improve outcomes, provide financial security and measure and forecast business performance. The Insights Senior Analyst will conduct analysis that will

assist operational leaders in answering business questions, identifying areas of opportunity for

improvement, measuring levels of success when changes are made, and explaining events using

retrospective analysis. The Senior Analyst will effectively present findings and recommendations and interact closely with stakeholder and cross-functional collaboration groups. The ideal candidate for this role will be highly motivated, flexible, and embrace change.

Primary Functions

  • Work consultatively with stakeholders to proactively identify analytical needs and recommend
  • solutions and methodologies
  • Develop call categories leveraging speech analytics tools
  • Use operational, survey, voice analytics, and other data sources to uncover and analyze opportunities for efficiency and/or customer experience improvement
  • Extract, merge, and clean data with expert-level skills
  • Compile analytical results that identify, quantify, and prioritize opportunities
  • Apply experimental design principles to the evaluation of pilots
  • Exercise creativity, foresight, and judgment in conceiving, planning, and delivering results
  • Provide consultative research input into the development of dashboards and business tools
  • Maintain analytics skillset through understanding new technologies, modeling techniques, and the ability to execute and apply them to work
  • Exhibit deep understanding of data and leverage it appropriately (correct sources, clear assumptions, approved by business)

Key Qualifications

  • BA degree preferred (or equivalent qualification)
  • 5+ years of professional experience in healthcare analytics or a related field
  • Strong skills in statistical analysis, root cause analysis
  • Self-motivated with strong leadership qualities, including a strong customer focus, managing stakeholder expectations, and influencing decision-making
  • Strong verbal/written communication skills
  • Expert level ability to mine and summarize data from large datasets using MS SQL Server, Oracle
  • Proficiency with statistical analysis tools or programming languages preferred; i.e., SAS, SPSS, Alteryx, Python, Jupyter Notebook, R
  • Effective user of BI, Tableau, and MS Office software, specifically Excel, Access, PowerPoint

  • Business Analytics Lead Analyst Insights

    2 weeks ago

    Hyderabad, Telangana, India Evernorth Full time

    About Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.POSITION SUMMARY:The Customer Experience &...

  • Business Analytics Senior Analyst

    5 days ago

    Hyderabad, Telangana, India Evernorth Full time

    Position Overview:The D&A Strategy Execution's Digital Product Analytics team is seeking an Analyst with proficiency in data analysis, business intelligence, and digital analytics. The successful candidate will leverage data to create data models and perform analysis to uncover digital customer/client value potential. Key responsibilities include...

  • Business Analysis Senior Analyst

    2 weeks ago

    Hyderabad, Telangana, India Evernorth Full time

    About Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Business Analytics Senior Analyst DashboardThe job...

  • Business Analytics Lead Analyst

    2 weeks ago

    Hyderabad, Telangana, India Evernorth Full time

    About Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Business Analytics Lead Analyst (Dashboarding)The...

  • Business Analytics Lead Analyst

    2 weeks ago

    Hyderabad, Telangana, India Evernorth Full time

    About Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Business Analytics Lead Analyst Product OwnerJob...

  • Data Analyst III, Perception Analytics

    3 months ago

    Hyderabad, Telangana, India Bristol Myers Squibb Full time

    BMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of innovation.Summary:The...

  • Business Analytics Manager

    2 weeks ago

    Hyderabad, Telangana, India Evernorth Full time

    About Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Business Analytics ManagerThe Customer Experience &...

  • Senior Manager, Perception Analytics

    3 months ago

    Hyderabad, Telangana, India Bristol Myers Squibb Full time

    BMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of innovation.Summary: The...

  • Business Development Forecasting and Decision Analyst I

    1 month ago

    Hyderabad, Telangana, India Bristol Myers Squibb Full time

    Summary: The Forecasting Analyst will play a critical role in BIA Hyderabad. They will be responsible for developing accurate and robust forecasts and simulations across variousareas, including sales, sites, supply, demand, and other relevant domains. The Forecasting Analyst will be expected to utilize advanced forecasting techniques, statistical models,and...

  • HR Data science Analyst III

    3 months ago

    Hyderabad, Telangana, India Bristol Myers Squibb Full time

    Summary: The HR Analytics Analyst will play a critical role for BMS, as they will be responsible for applying advanced data analysis and developing dashboards to supportdata-driven decision-making processes and generating actionable insights. The role is also expected to support advanced analytical needs for various HR stakeholders. This position requires...

  • Senior Data Analyst

    1 month ago

    Hyderabad, Telangana, India TJX Global IT India Full time

    About TJXAt TJX, is a Fortune 100 company that operates off-price retailers of apparel and home fashions. TJX Global IT India - Hyderabad is the IT home office in the global technology organization of off-price apparel and home fashion retailer TJX, established to deliver innovative solutions that help transform operations globally. At TJX, we strive to...

  • Data Analyst II, Perception Analytics

    1 month ago

    Hyderabad, Telangana, India Bristol Myers Squibb Full time

    BMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of innovation.Summary: The...

  • Business Analytics Lead Analyst

    2 weeks ago

    Hyderabad, Telangana, India Evernorth Full time

    About Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.POSITION SUMMARY:The Database Development Lead...

  • BI Visualization

    3 months ago

    Hyderabad, Telangana, India Bristol Myers Squibb Full time

    BMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of innovation.BI...

  • Cyber Security Analyst-Senior II

    2 months ago

    Hyderabad, Telangana, India FedEx Full time

    About FedEx:Located in Hyderabad, India, FedEx ACC India serves as a strategic technology division for FedEx that will focus on developing innovative solutions for our customers and team members across the globe. These solutions will enhance productivity, minimize expenses, and update our technology infrastructure to continue providing the outstanding...

  • HR Data science Analyst III

    3 months ago

    Hyderabad, Telangana, India Bristol Myers Squibb Full time

    Summary: The HR Analytics Analyst will play a critical role for BMS, as they will be responsible for applying advanced data analysis and developing dashboards to support data-driven decision-making processes and generating actionable insights. The role is also expected to support advanced analytical needs for various HR stakeholders. This position requires...

  • Business Analyst I, Transparency

    1 month ago

    Hyderabad, Telangana, India Amazon Full time

    Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. We are focused on building a global service which allows consumer brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The...

  • Business Analyst II, Brand Protection

    3 weeks ago

    Hyderabad, Telangana, India Amazon Full time

    At , we strive to be Earth's most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history.Our team strives to make Amazon the best way for Partners to reach customers...

  • Data Engineer, AB Data Analytics and Insights

    2 months ago

    Hyderabad, Telangana, India Amazon Full time

    Amazon Business Data Analytics and Insights (ABDAI) team is looking for a Data Engineer (DE) to play a significant role in building their large-scale, high-volume, high-performance data integration and delivery services. These data solutions would be primarily used in periodic reporting, and drive business decision making while dealing efficiently with the...

  • Cyber Security Analyst-Senior II

    4 weeks ago

    Hyderabad, Telangana, India FedEx Full time

    About FedEx:Located in Hyderabad, India, FedEx ACC India serves as a strategic technology division for FedEx that will focus on developing innovative solutions for our customers and team members across the globe. These solutions will enhance productivity, minimize expenses, and update our technology infrastructure to continue providing the outstanding...