Application Development Senior Analyst

4 weeks ago

Hyderabad, Telangana, India Evernorth Full time

About Evernorth:

Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.

Application Development Senior Analyst(Prod Support)
Position Overview:

The Application Development Senior Analyst role is a permanent position acting as a Analyst for operating and monitoring the health and well-being of production applications for the Provider Technology organization.

Responsibilities:

  • Acts as the Analyst for day-to-day production operations for applications within Provider Technology.
  • Provides comprehensive consultation to business unit and vendor services partners at the highest technical level on all phases of issue analysis, incident management and problem management.
  • Partners with operational readiness team in coordinating and implementing projects into production environment.
  • Reviews baseline production changes across the Enterprise release calendar.
  • Document Standard Operating Procedures (SOP) and certify the SOPs created by other members of the team.
  • Assists in maintaining Known Error repository in Confluence.
  • Assists in maintaining Inventory of Operational Run Books, servers, IP addresses, URLs/DNS, databases, firewall rules. Inventory to be organized by environment including PFIX, staging and Production regions.
  • Assists in maintaining Inventory of all TSG developed applications including the technology used, server names and locations by environment, dependencies on other applications and databases.
  • Performs ticket analysis on issues presented to the team for the supported applications.
  • Works with strategic partner & IT areas to deliver high availability systems for business customers and clients.
  • Responds 7X24 to alerts & participate in P1/P2 calls; identify root cause & participate in triage/restoration efforts.
  • Participates in Application Problem Management including resolution, communication, reporting and ticket routing.
  • Identifies problems and drives resolution of incidents.
  • Daily resolution documentation (i.e. outage summary, 5 points, operations status summaries).
  • Participates in priority incident management crisis calls, weekly calls with IT and business partners on issues impacting business productivity.
  • Assists with problem and root cause analysis on key issues impacting service to customers.
  • Ensures that production support SLA metrics are met monthly.
  • Ensures change management processes on team are followed per change and release management guidelines.
  • Ensures applications are available per business SLAs, providing daily service status, measured by monthly SLA and operating reports.
  • Partners in the Post Implementation and Warranty project phases, also participate in deferred defects discussions.
  • Accountable for supporting the various escalation processes for multiple work efforts including issue Tickets, Service Request Issues, Root Cause Analysis, and /or Escalated Workarounds.
  • Supports an effective legal/regulatory compliance program across IT - designed to prevent, detect, report and remedy compliance gaps.
  • Partner with other Business areas and Infrastructure Operations.

Required Skills:

  • Strong problem-solving skills with can-do attitude.
  • Self-directed and motivated to take initiative.
  • Strong communication skills, both written and verbal.
  • Skills with data mining and using SQL
  • Preferred understanding of Unix / Linux / Windows server components, AWS, Kafka, and Pega components.

Required Experience & Education:

  • Bachelors Degree or Equivalent work Experience.
  • 3-5 years of total related experience.
  • Minimum of 5 Years Experience with task management.
  • Basic understanding of object-oriented design/implementation.
  • Basic understanding of programming.

Desired Experience:

  • Experience or knowledge in OpenShift is a plus
  • ServiceNow is desired

Equal Opportunity Statement:

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

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