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ServiceNow Business Analyst
1 week ago
- Collaborate with clients and stakeholders to gather and analyze business requirements for ServiceNow implementation and enhancement projects
- Translate business requirements into functional specifications and user stories
- Configure and customize ServiceNow modules and applications to meet the identified business needs
- Design and implement workflows, forms, and reports within ServiceNow
- Collaborate with cross-functional teams to ensure successful implementation and integration of ServiceNow solutions
- Perform system testing, user acceptance testing, and quality assurance to ensure the stability and accuracy of ServiceNow solutions
- Provide end-user training and support during the implementation and post-implementation phases
- Stay up-to-date with the latest ServiceNow developments and best practices
Requirements
- Bachelor's degree in a related field such as Computer Science, Information Systems, or Business Administration
- Proven experience as a Business Analyst, preferably with ServiceNow implementation experience
- Strong knowledge of ServiceNow platform and modules
- Experience in gathering and documenting user requirements and translating them into functional specifications
- Proficient in ServiceNow configuration, customization, and workflow design
- Excellent analytical and problem-solving skills
- Strong written and verbal communication skills with the ability to effectively communicate technical information to non-technical stakeholders
- Ability to work collaboratively in a team environment and build positive relationships with clients and stakeholders
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