ServiceNow Business Analyst

1 week ago


Hyderabad, Telangana, India RiskInsight Consulting Pvt Ltd Full time
Responsibilities
  • Collaborate with clients and stakeholders to gather and analyze business requirements for ServiceNow implementation and enhancement projects
  • Translate business requirements into functional specifications and user stories
  • Configure and customize ServiceNow modules and applications to meet the identified business needs
  • Design and implement workflows, forms, and reports within ServiceNow
  • Collaborate with cross-functional teams to ensure successful implementation and integration of ServiceNow solutions
  • Perform system testing, user acceptance testing, and quality assurance to ensure the stability and accuracy of ServiceNow solutions
  • Provide end-user training and support during the implementation and post-implementation phases
  • Stay up-to-date with the latest ServiceNow developments and best practices

Requirements

  • Bachelor's degree in a related field such as Computer Science, Information Systems, or Business Administration
  • Proven experience as a Business Analyst, preferably with ServiceNow implementation experience
  • Strong knowledge of ServiceNow platform and modules
  • Experience in gathering and documenting user requirements and translating them into functional specifications
  • Proficient in ServiceNow configuration, customization, and workflow design
  • Excellent analytical and problem-solving skills
  • Strong written and verbal communication skills with the ability to effectively communicate technical information to non-technical stakeholders
  • Ability to work collaboratively in a team environment and build positive relationships with clients and stakeholders


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