Sr Business Systems Analyst
7 days ago
At ServiceNow, we strive to make a positive impact on the world by leveraging our cutting-edge technology and the dedication of our talented team. We operate with a sense of urgency, constantly pushing the boundaries of innovation to meet the needs of our customers and communities. By becoming part of our team, you join a group of change makers who are curious, creative, and dedicated to making a difference. We value your individuality and believe that your best work emerges when you can fully express your unique talents. Together, we envision a future full of possibilities, and you play a crucial role in shaping it.
With a customer base exceeding 7,700, including 85% of the prestigious Fortune 500 companies, we take pride in being recognized as one of the top companies to work for in the world.
To learn more about life at ServiceNow and gain insights from our employees, visit our Life at Now blog.
If you're excited about a role but unsure if you meet all the qualifications, we still encourage you to apply. At ServiceNow, we are dedicated to fostering an inclusive environment where every voice is heard and valued, no matter your background or career path.
Job DescriptionKey Responsibilities:
- Conduct requirements gathering and process mapping workshops, along with performing gap analysis
- Engage in end-to-end activities related to project implementation planning, including project and issue management
- Enhance the customer experience while ensuring future business scalability
- Document the customer journey and identify areas for improvement
- Collaborate with various teams to create digital transformation experiences
- Utilize Agile methodologies for project execution and cross-team communication
- Translate recommendations to senior leadership to influence digital strategies
- Generate customer solutions for organizational transformation in a digital-first landscape
- Participate in User Acceptance testing and propose enhancements
- Develop proofs-of-concept for new solutions and technologies
Requirements for Success:
- Minimum 5 years of experience as a Business Analyst, working directly with customers
- Passion for leveraging technology to enhance customer experiences
- Experience in business process optimization and scalability with CX platforms
- Ability to communicate complex ideas and solutions effectively to diverse audiences
- Proficiency in analyzing and providing efficient software solutions
- Experience in project documentation and gap analysis
- Strong collaborative and customer-centric mindset
- Proficiency in designing optimized customer experiences
- Comfortable presenting to large audiences and senior executives
- Willingness to take on diverse tasks and drive goal-oriented development
ServiceNow is an Equal Employment Opportunity Employer, fostering an inclusive workplace for all individuals. We prioritize flexibility and trust in our work environments to support our diverse team. For any accommodation needs during the application process, please reach out to us directly.
ServiceNow adheres to strict compliance standards regarding technical data access, and applicants may need to obtain necessary approvals for certain roles.
Be cautious of fraudulent job postings and scams; all legitimate ServiceNow job opportunities can be found through the ServiceNow Careers site.
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