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Customer Care Executive

4 months ago

Mumbai, Maharashtra, India MyGlamm Full time
yGlamm - JD - CUSTOMER CARE EXECUTIVE

Role & Responsibilities

  • Assist with daytoday operations and Identifying customer needs and helping customers to achieve satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure

resolution.

  • Process documentation and prepare reports relating to personnel activities like performance evaluations, etc.
  • Manage large amounts of incoming calls and hands on in Outbound calls as well.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Meet customer service team TATs and targets and call handling quotas.
  • Keep records of customer interactions, process customer accounts and file documents including Data mining,
organizing.

  • Follow communication procedures, guidelines, and policies. Maintain a good CSAT

Job Types:
Full-time, Regular / Permanent, Fresher

Salary:
Up to ₹300,000.00 per year

Benefits:

  • Commuter assistance
  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:

  • Higher Secondary(12th Pass) (preferred)

Experience:

  • Technical support: 1 year (preferred)
- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:

  • Hindi (preferred)
  • English (preferred)
  • Health insurance