(Immediate Start) Client Success Manager
1 week ago
Job Title:
Client Success Manager
Experience Level: 10+ years
Location - Magarpatta City IT Park, Pune
Responsibilitie
- s:Farm- ingUnderstand the clients business strategy and business needs/requireme- ntsMap NewVisions capabilities to clients requirements and find ways where we can add val- ue.
Create opportunities for growth, respond to client asks like- RFPManage the deal proc- essManage contract- ingRelationship Managem- entBe the point of contact for the client and the primary point of escalat- ionSet up governance for the client engagements and manage them by working with deliver t- eamManage regular reporting, governance meeting and client engagem- entManage C- SATOperati- onsManage billing and invoicing by working with NV PMO t- eamMonthly contractual report- ingManage client renewal process and take necessary steps to facilitate long-term continu
ityQualifications & Experie
- nce:Strong communication skills in Eng- lishGood interpersonal and relationship sk- illsTeam player and hus- tlerOverall years of experi- encePreferably started career in technology and worked for atleast 2 years in IT Development/ QA in a services organiza- tionThen moved on to do an MBA and changed track to CSM, Sales in IT Services organisa- tionGood to have valid US B1
visa
Preferred Skills & Exper
- ience:Proven work experience as a Client Success Manager or Client Partner for a portfolio of about 20 to 100 ass- ociatesShould have relevant experience in playing a CSM role in IT S- ervicesExperience in IT delivery and understands development li- fecycleShould have a good appreciation of technology including Cloud-native development, Quality Assurance, Data, ITSM and awareness of newer technologies like GenA
- I, RPA.Ability to work effectively in a matrix organization across multiple units in a deadlinedriven envi ronmentHighly motivated selfstarter requiring little ov ersightExceptional verbal and written English communication skillsExcellent interpersonal and listening skillsEstablished relationshipbuilding and management skillsExperience communicating with Clevel executives, managing partners, consultants, and vendors (internally and exte
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