Salesforce Service Cloud Engineer

1 week ago


Hyderabad, Telangana, India DPP Tech Full time

About the Role: Salesforce Service Cloud Engineer

We have an urgent requirement for a Technical Salesforce Service Cloud Engineer for our large retail client. This is a long-term contract and 100% remote opportunity.

Bachelor's degree in Computer Science or related discipline with 5+ years of experience in Salesforce development and administration.

  • In-Depth understanding of service cloud functionality such as Case Management, Live Agent, Omni Channel, Einstein BOT and Salesforce Knowledge.
  • Hands-on development experience using Salesforce configuration and customizations using Apex, Visualforce, Triggers, Scheduled, and Batch classes.
  • Development Experience with Salesforce Lightning, Aura, LWC, Apex and integrating SFDC with multiple business applications using REST Api.
  • Good experience on AURA and Rest API integration
  • Evaluate Service Now Tickets/ Epics/User-stories to convert functional requirements to technical requirements.
  • Demonstrated ability to be effective with minimal supervision
  • Good verbal and written communication skills;
  • Candidate should be ready to support L2 operations between 9 AM IST – 9 PMST in a rotational basis and be oncall on holidays/weekends
  • Candidate should be ready to work from HDC – 2 days a week and later on as per the organizational guidelines.


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