Success Guide

1 week ago


Hyderabad, Telangana, India Salesforce Full time
Job Category

Customer Success

Job Details

About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

-
Success Guide
Service Cloud:

Job Description

:

The role of Success Guide will be responsible for helping to grow customers' value and improve adoption at scale.

The Success Guide will engage with customers across all account segments, delivering 1:
many programs and 1:1 success guidance to Salesforce customers. They will partner with Success Managers and Sales.

Success Guides play a crucial role in providing the right recommendation at the right time, enabling customer value realization at scale.

:

Responsibilities

:

-
Deliver 1:1 & 1:Many customer engagements

:

-
Action Best Practice Insight

:

-
Product Education

:

-
Technical Advice

:

-
Adoption Guidance

:

-
Accelerate Feature / Cloud Adoption

:

-
Manage Consultative Engagements with Customers

:

-
Drive Guided Success Engagements

:

-
Support Success Teams

:

Compulsory Qualifications & Skills

:

-
Minimum 3
years of relevant work experience in Salesforce products with at least a year working on Service Cloud and in any combination of other Salesforce products, including Sales, Platform, Experience, etc.,

:

-
Service Cloud Consultant certification is mandatory

:

-
Engineering degree preferred

:

Preferred Qualifications & Skills

:

-
Proven success leading customer-facing presentations and engagements

:

-
Able to handle objections, prioritize customer issues and collaborate with manager and colleagues to effectively drive resolution

:

-
Proven ability to manage time and prioritize activities while performing effectively under pressure

:

-
Support Success and Sales Teams to ensure that customer gets maximum value out of the platform

:

-
Understanding of business analysis, change management, user adoption, release management, and governance

:

Soft Skills

:

-
COMPOSURE

:

Strong customer-facing communication and interpersonal skills with the ability to support complex engagements**:


  • EXPERTISE
:

Working knowledge of industry best practices and implementation experience of the salesforce product suite**:


  • LEARNER
:

Has a passion for continued education in new technologies and complex business and technical concepts**:


  • PASSION
:

Passionate about Customer Success and is a great listener**:


  • CULTURE
:

Embodies inclusive culture and a team player that everyone enjoys working with**:


  • TRUST
:

Ability to earn the trust of the customer and lives the company's core values**:
Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.
  • Success Guide

    1 week ago


    Hyderabad, Telangana, India Salesforce Full time

    Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and...

  • Success Guide

    1 week ago


    Hyderabad, Telangana, India Salesforce Full time

    Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and...


  • Hyderabad, Telangana, India Salesforce Full time

    About Futureforce University RecruitingOur Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our...


  • Hyderabad, Telangana, India Cyberark Full time

    Job Description:As a Customer Success Engineer at **CyberArk**, you are the product specialist of the **Success at Scale** organization. Your main goal is to drive adoption and implement best practices across a broad customer base. The role requires excellent communication skills and deep product knowledge to boost adoption rates, spot growth opportunities,...


  • Hyderabad, Telangana, India CyberArk Full time

    Job Description: As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption,...


  • Hyderabad, Telangana, India BuzzBoard Full time

    Our Customer Success team advises and guides a wide variety of customers, ensuring they launch BuzzBoard successfully, adopt it widely, and continually derive business value from BuzzBoard.This role works closely with the core Customer Success team, Account Managers, and Product Team enabling and empowering them to help our customers succeed. The Customer...


  • Hyderabad, Telangana, India AlllQ AI Full time

    Location: Nanakramguda, HyderabadWork Details: Work from Office & 6-day work weekCompany Overview:Founded in Jan 2024, Teragrowth AI Technologies Pvt Ltd is a stealth-mode seed stage startup. Founded by seasoned startup professionals and IIT alumnus Trivikram Reddy, Lokesh Dokara & Kavya Madamanchi. Backed by marquee angels and industry veterans, secured 20...


  • Hyderabad, Telangana, India Epiq Full time

    Summary The Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...


  • Hyderabad, Telangana, India Epiq Full time

    SummaryThe Client Success Manager is dedicated to introducing, promoting, and supporting our client base through the adoption of new products and digital advancements. Serving as a "user expert," they guide customers in effectively utilizing SaaS and digital technologies to achieve their goals. Additionally, the CSM understands and addresses long-term...


  • Hyderabad, Telangana, India Strobes Security, Inc. Full time

    Position Overview: We are seeking a dynamic and enthusiastic individual to join our team as aCustomer Success Associate. As a pivotal member of our customer success team, you will playa crucial role in ensuring our clients derive maximum value from our SaaS product whiledelivering exceptional customer service.Top Requirements● Own the complete customer...


  • Hyderabad, Telangana, India NHR Technologies Full time

    Job Title: Customer Success Manager Location: Vadodara Onsite or Hyderabad Onsite Company: NHR Technologies Years of Experience: 3 years About Us: NHR Technologies is a HR Tech Startup supporting organizations in their organizational transformation journey. Our mission is to empower organizations to achieve their goals and drive success through our...


  • Hyderabad, Telangana, India NHR Technologies Full time

    Job Title: Customer Success ManagerLocation: Vadodara Onsite or Hyderabad OnsiteCompany: NHR TechnologiesYears of Experience: 3 yearsAbout Us:NHR Technologies is a HR Tech Startup supporting organizations in their organizational transformation journey. Our mission is to empower organizations to achieve their goals and drive success through our innovative...


  • Hyderabad, Telangana, India Michael Page Full time

    Be a part of the world's largest Talent Cloud company Head one of the key functions in the Customer Success charterAbout Our ClientOur client is a global leader in the talent acquisition technology space with a strong record of over 20+ years in the space.Job DescriptionLead a team of Renewal Managers, prioritizing both results and employee morale.Ensure...


  • Hyderabad, Telangana, India Michael Page Full time

    Be a part of the world's largest Talent Cloud company Head one of the key functions in the Customer Success charter About Our Client Our client is a global leader in the talent acquisition technology space with a strong record of over 20+ years in the space. Job Description Lead a team of Renewal Managers, prioritizing both results and employee...


  • Hyderabad, Telangana, India Ideagen Full time

    About Us Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make...


  • Hyderabad, Telangana, India Gainsight Full time

    Job Overview The Customer Success Solutions Consultant is expected to work with new and existing Gainsight customers to provide onboarding, integration, education, and documentation for long-term customer success with Gainsight. Qualifications Ideally, 2-4 years of experience in customer-facing roles. Experience in working with complex,...

  • Scrummaster

    1 week ago


    Hyderabad, Telangana, India Technovert Full time

    Role: ScrumMasterExperience: 7-10 yearsLocation: Hyderabad (Work from Office)Travel: Must be ready to travel Onsite if neededRoles and Responsibilities: Responsible for creating and improving these agile processes within a team. Responsible to coach, mentor and guide consultants to figure out the best solutions for their specific Project challenges. Work...

  • Project Manager

    3 weeks ago


    Hyderabad, Telangana, India Zazz.io Full time

    About the job :We are seeking an accomplished Project Manager with extensive experience in Mobile and Web App development companies. The ideal candidate should have over 4 years of overall project management experience overseeing multiple projects within these industries.Responsibilities :Leadership and Technical Oversight :- Lead and manage a team,...

  • AI/ML Mentor

    1 week ago


    Hyderabad, Telangana, India Careerpedia Full time

    OverviewCareerpedia is a platform that transforms education and empowers learners to reach their goals. Our courses focus on practical experience through internships on real-world projects, preparing students for the workplace. Careerpedia offers Professional certifications, Self-Assessments, and job-hunting support to aid students and professionals in their...


  • Hyderabad, Telangana, India Pacific Hospitality Full time

    Company OverviewSince 2017, Pacific Hospitality has maintained a strategic vision and strong core values as guiding principles for business success. With restaurants like farzi cafe, Aidu and NOHO in Hyderabad, pacific hospitalitys growing portfolio of restaurants reinforces the companys cohesive vision and ensuing success.Job OverviewLooking For Restaurant...