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Senior Customer Success Solutions Consultant
3 months ago
Job Overview
The Customer Success Solutions Consultant is expected to work with new and existing Gainsight customers to provide onboarding, integration, education, and documentation for long-term customer success with Gainsight.
QualificationsIdeally, 2-4 years of experience in customer-facing roles. Experience in working with complex, multi-divisional, multi-geographical customers. Familiar with technical concepts like HTML, CSS, SQL, API, data integrations, and web technologies. Prior experience in a B2B or SaaS environment Impressive executive presence and communication abilities. Bias for action. Passion for technology and for being a part of a fast-growing SaaS company. Experience working with cross-functional teams (e.g., Sales, Product, Marketing, Services). Stay up-to-date on product changes and developments. Responsibilities
What You'll Do Here
Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by:
Delivering and communicating ROI for our clients throughout the customer life cycle. CSSC is expected to work with new and existing Gainsight customers to provide Best practices, Configuration, education, and documentation for long-term customer success with Gainsight. Being the trusted partner for the customer on the use-case and product functionality. Follow internal processes to improve customer's Health, Increase retention, and Risk Mitigation. Proactively identify opportunities to improve customer satisfaction and engagement. Conduct periodic business reviews to ensure customers are getting value from Gainsight. Understand Gainsight products, their features, and functions, and recognize how they can be used to solve problems and create solutions for your customers. Work closely with the customer to define and monitor success criteria metrics. Quarterbacking experiences by various cross-functional teams at Gainsight on behalf of the customer.Job Location: Hyderabad
Standard working hours: PT Timezone (6 PM–3 AM IST)
Values & BenefitsWhy You'll Love It Here
Your job shouldn't stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we're passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.
Gainsters love working here for several reasons. Here are a few:
Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more . Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities: From mentoring to career development opportunities, we're passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Monthly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch themBy joining the Gainsight team, you'll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it.
