Technical & Business Operations Manager

1 week ago

Pune, Maharashtra, India Amdocs Full time

In one sentenceManages and leads teams to meet the scope, quality, time, and budget framework. Responsible for team andpeople management. Manages stakeholder expectations and relationships, and provides visibility of the projectstatus regularly. Responsible for all operational activities, defining priorities, and setting the process andstandards (governance). Ensures smooth operation.

What will your job look like?

Project Management and Leadership:
Ensure that the team meets scope, quality, time, and budgettargets.
Accountable for project planning, execution, monitoring, risk management, and achievement of thetargets set for the project.

Accountable and responsible for the delivery of the scope within the agreed levelof quality, timeframe, budget, and other agreed KPIs/SLAs.2.

People Management:
Attract, develop, and retain talent to build and maintain an effective team.
Encourageteam work, motivate, inspire, and act with ethical standards. Responsible for recruitment, onboarding,performance management, compensation, development/training, growth of the team and team members,and overall employee care.
Lead the team by example and serve as a role model.3.

Quality:

Predict risks (quality, timeline, and budget) regularly, and take necessary mitigation measures thatlead to high-quality production, stable BAU, and predictable operations.

Lead continuous improvement, rootcause analysis, lesson learned, and prevention processes. Ensure that SLAs for key parameters aremonitored and met.4.

Business Value:

Manage relationships efficiently and communicate with key stakeholders to ensure thatproduction support is not only aligned with the customer requirements, but also adds value to theirbusiness.

Keep immediate and matrix managers updated with the risks, mitigations, and status of theprojects on a weekly basis, and avoid surprises.

Strive to have strong and healthy working relationships withthe team, and partnerships with all relevant stakeholders from other Amdocs and customerunits.

Communicate effectively with the project team on a weekly basis regarding all project matters,company-wide changes, special initiative statuses, and so on.

Use communication tools effectively as thesituation demands (phone, VC, team meetings, one-on-one meetings, and so on).Display in-depthtechnical, hands-on knowledge of the operation systems, serve as a professional authority, and lead theteam during crisis.5.

Innovation:
Process engineering, Product engineeringPromote innovation/Kaizen principles in projectprocesses and deliverables.
Set up foundation practices and standard operation procedures.6.

Effectiveness, Efficiency, and Excellence:
Prioritize activities (self, team, external).Understand andimplement reuse of best practices and follow up on them. Motivate the team to strive for excellence bysetting and achieving ambitious but reasonable goals.
Responsible for smooth/error-free operation using arange of tools.7.

Change Management:

Plan the implementation process to mitigate the impact of differences between thefuture and current state, and be part of the PRR committee.

Support the execution of plans with relatedemployees, managers, and business leaders, analyze failed CCs, and implement lessons learned.
Serve asgatekeeper for all production changes, oversee scheduled changes in production/operation, and attendchange control meetings.

Ensure production readiness for new releases (part of the approval chain of thePRR committee).Own the monitoring (planning, requirements, analyzing, defining levels, and so on).

All you need is...

Work in production/operation as a group leader or shift manager, or equivalent role.
Total industry experience of 9+ years.

End to End understanding of Telecom Products / TechnologiesHave good knowledge of the Unix, SQL, DB, Storage, Networking etc.
Have Good knowledge on Telecom Billing Products.
Good understanding of the WebLogic/WebSphere/Middleware/Java technologyExcellent project management skills.
Excellent Presentation skillsEducational Background - BE/MCA/Good Non-Engineers (BSC(IT),BSC(CS)

Why you will love this job:

Project Management and Leadership:
Ensure that the team meets scope, quality, time, and budgettargets.
Accountable for project planning, execution, monitoring, risk management, and achievement of thetargets set for the project.