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Customer Support Executive

3 months ago

Noida, Uttar Pradesh, India MyOperator Full time
We are hiring a passionateindependent and ambitious Support professional with goodcommunication skills and confidence. Who can ensure his/her monthlytargets by achieving daily and weekly activity milestones. Thesupport professional should be a good listener and able to handlethe customer s queries smartly. He should be open to learn andunlearn based on the situational demand.

The candidate should be able tohelp the client mostly through calls emails and chats. He should beable to understand the market scenarios and should give analyticalfeedback to his/ her reportingmanager.

KeyResponsibility Area
  • Buildexpert and dynamic knowledge of company products andservices
  • Ensure high FCR% for Chat & Calls with LowResolution time.
  • Goodskills required to convert upgrades/References leads from theservice call Email & Chats.
  • Good written skill so that tickets can behandled properly.
  • Respond quickly professionally and accurately to allcustomer inquiries regarding product Complaints Requestetc.
  • Meetdaily personal/team qualitative and quantitative targets byrecommending and explaining the benefits of additional companyservices and seizing opportunities to sell products and serviceswheneverpossible


Requirements
  • 12 Yrs of support experience in CustomerService technical Support S2S SAAS.
  • Shouldhave excellent communication and negotiation skills.
  • Shouldhave time management and planning skills.
  • Shouldhave good negotiation & customer prospectingskills.


Benefits
  • Incentive (based onPerformance)
  • BYOD/WiFiReimbursement


RequirementsBachelor's degree in Business, Sales, Marketing, or a relatedfield. MBA or equivalent is a plus. 4-6 years of relevantexperience in enterprise sales within the SAAS or alliedindustries. Proven track record of meeting or exceeding salestargets and driving revenue growth. Strong business acumen and theability to understand complex customer environments. Excellentcommunication, negotiation, and interpersonal skills.Customer-centric mindset with a passion for delivering exceptionalcustomer experiences. Self-motivated, goal-oriented, and ability towork independently with minimal supervision. Proficiency in usingCRM tools and other sales productivity software. Knowledge of theIndian enterprise market and telephony solutions is advantageous.Should be able to understand and explain technical concepts to thereporting team or customer, troubleshoot technical issues, and workcollaboratively with the Sales and Support team. Analytical skills:The candidate should be able to use data to drive decisions andoptimize team performance. They should have experience tracking andanalyzing customer success metrics, and be able to use this data toidentify areas for improvement and make data-drivendecisions.