Executive - Customer Support

6 months ago

Noida, India Sinch Full time

We are Sinch. Even if you don’t know us by name or recognize our logo yet, chances are you have used our products in one way or other. We are leading global communication Platform (CPaas) provider - the connector between the two through our messaging, voice, and video solutions. By year end Sinch will be close to 5000 employees in more than 50 countries with one of our engineering hub at Noida location.
Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest cPaaS and messaging provider in the world is looking for an Executive/Sr. Executive - Customer Support at its Noida (India) location.

**As our new ROLE, you will**:

- Maintains customer relationship by responding to inquiries, documenting actions.
- Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering, and researching information, assembling, and forwarding information, verifying customer’s understanding of information and answer.
- Familiarity with customer support tools, such as Zendesk, JIRA, or Salesforce
- Ability to work in a fast-paced environment and handle multiple priorities simultaneously
- Flexibility to work in various shifts (24*7 Support) to support the customers
- L1 Support: Single point of technical contact who can address technical queries and suggest best practices and coordination of issue management and problem resolution
- Work closely with L2 team to understand and close issues/cases/requirements.

**Eligibility Criteria**:
**In order to contribute to this role you have**:

- Should be a Graduate from a recognized institute.
- Min 1 to 2 years of experience in relevant field
- Fair knowledge about the basic hygiene practices followed in Customer Support.
- Should be able to work in a 24 x 7 rotational shift role.
- Strong communication and interpersonal skills.
- Teamwork skills with a problem-solving attitude.
- This is a work from office role based at our corporate head office (Sector 132, Noida).

Big plus
- Experience in CRM.

Are you ready? Join us on our journey

**Benefits**:

- Private Health Insurance
- Paid Time Off
- Training & Development

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