Operations Manager

1 week ago

Sany, India The Human Capital Exchange Full time
Job Title: OperationsManagerJDCompanyOverview: GMS Worldwide Express ( ) aleading express courier and cargo company operating in the Southzone with a strong presence in Karnataka Tamil Nadu Andhra Pradeshand Telangana. With 18 years of experience in the industry we haveestablished ourselves as a key player known for our reliability andefficiency.JobLocation: BangaloreKarnatakaPositionOverview: As an Operations Manager you will beresponsible for overseeing and managing the operational activitiesof our company in the Bangalore South zone. This includeseffectively managing a large operations team ensuring smoothfunctioning of operations hubs optimizing transport logisticsmaintaining service quality standards and fostering strongrelationships with franchises andvendors.KeyResponsibilities:
  1. Manageand lead a large operations team ensuring efficient performance andadherence to company policies andprocedures.
  2. Oversee the operations of 7 hubswithin the BangaloreSouth zone ensuring seamless coordination andcommunication between hubs.
  3. Optimize fleetmanagement activities to ensure timely and costeffectivetransportation of goods.
  4. Implement and monitoroperational metrics such as SLAs (Service Level Agreements) TAT(Turnaround Time) and quality ofservice.
  5. Develop and implement efficientrouting strategies for vehicles to minimize delivery times andcosts.
  6. Oversee pickup and delivery managementprocesses to ensure timely and accurateservice.
  7. Manage vendor relationshipsnegotiating contracts and ensuring compliance with agreedterms.
  8. Collaborate with franchises acrossBangalore to drive operational excellence and customersatisfaction.
  9. Resolve any operational issues orchallenges that may arise in a timely and effectivemanner.
  10. Continuously monitor and improveoperational processes to enhance efficiency and customerexperience.
Qualifications:
  • Bachelorsdegree in any stream required MBA in Supply Chain Management orOperations preferred.
  • Minimum of 10 years ofexperience in operations management within the express cargocourier warehousing and logisticsindustry.
  • Proven track record of successfullymanaging large operations teams of up to 200people.
  • Strong understanding of transportlogistics fleet management and operational bestpractices.
  • Excellent leadership and peoplemanagement skills with the ability to motivate and inspireteams.
  • Solid experience in managing operationalissues ensuring compliance with SLAs and maintaining servicequality.
  • Ability to work collaboratively withinternal teams franchises and external vendors to achieve commongoals.
  • Strong negotiation and communicationskills with the ability to build and maintain effectiverelationships.
  • Proficiency in MS Office suiteand other relevant softwareapplications.
AdditionalInformation:
  • Compensation:Competitive CTC (Cost to Company) of > 12 LPA (Lakhs PerAnnum). (Last salary CTC is going to the base of new package inoffering).
  • Notice Period: Maximum 30days.
  • Reporting to: Executive Director atHeadquarters in Bangalore.
If youmeet the qualifications and are ready to take on this challengingand rewarding role we invite you to apply and become part of ourdynamicteam.

communication,operations,distributionlogistics,kannada proficiency,customer satisfaction,operationalexcellence,operations management,sla compliance,servicequality,resilience,road transport,english proficiency,service levelagreement management,transport logistics,ms office suite,fleetmanagement,warehouse management systems,routingstrategies,couriers,negotiation,ms office,adaptability,reportingand analysis,strong leadership qualities,marketanalysis,communication skills,tat,client relationshipmanagement,team management,positive attitude,deliveryoperations,vendor management

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