Executive - Customer Service Support

2 weeks ago


Mahesana, India RS Consultants Full time
Location

  • Mehsana, India
  • Experience
  • 3 Job Type
  • Full Time

Job DescriptionKey Stake Holders:

  • Sales Units, CHA, Pune Finance, Production and Dispatch, SCM, Quality

This position has responsibilities as below:

  • Coordinate with SU's and PU for all dispatches to customers, including vehicle placement.
  • Communication on dispatch documents with SU's and PU's
  • Communication and coordination with Process Team and SU and PU on technical requirements.
  • Order booking into system (following all processes for approval)
  • Generate and release order acknowledgement to SU and PU. Release order to production.
  • Coordinate for CITP approval and customer clearance.
  • Communication to SU and PU on status of all orders.
  • Coordination with production and QA for the "Delivery Precision" for all customer orders
  • Coordinate with direct purchase team for raw material requirement for all Indian customer orders.
  • Coordinate with CHAs for Inbound and Outbound Shipments
  • Import-Export Data Analysis
  • Coordinate for Customer Surveys and feedback from all customers.
  • Responsible for documentation of all Customers and follow the proper distribution and dispatches of the documents to the customers and SU & PU
  • Ensuring the correctness of Customer Order and order acknowledgement. CITP Approval / customer clearance, etc. Responsible for record keeping.
  • Coordinate customer visits and TPI visits as and when needed.
  • Follow all statutory requirements of the company.
  • Customer information / communication to be passed on to all stake holders in plant. MIS Updation.
  • Ensuring all actions in the department are in the direction of achieving company'squalitative & quantitative targets.
  • Good Communication skills to communicate effectively with SU
  • Knowledge of stainlesssteel tube products sizes Planning
  • Understanding Applicable Spec and Product/Customer requirements
  • Ensure the department working & maintaining record as per the ISO 9001, ISO 14001, and OHSAS 18001


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