Executive - Customer Service Support

4 weeks ago


Mahesana Gujarat, India RS Consultants Full time

Location
- Mehsana, India
- Experience
- 3-4
- Job Type
- Full Time
Job DescriptionKey Stake Holders:
- Sales Units, CHA, Pune Finance, Production and Dispatch, SCM, Quality

**This position has responsibilities as below**:

- Coordinate with SU’s and PU for all dispatches to customers, including vehicle placement.
- Communication on dispatch documents with SU’s and PU’s
- Communication and coordination with Process Team and SU and PU on technical requirements.
- Order booking into system (following all processes for approval)
- Generate and release order acknowledgement to SU and PU. Release order to production.
- Coordinate for CITP approval and customer clearance.
- Communication to SU and PU on status of all orders.
- Coordination with production and QA for the “Delivery Precision” for all customer orders
- Coordinate with direct purchase team for raw material requirement for all Indian customer orders.
- Coordinate with CHAs for Inbound and Outbound Shipments
- Import-Export Data Analysis
- Coordinate for Customer Surveys and feedback from all customers.
- Responsible for documentation of all Customers and follow the proper distribution and dispatches of the documents to the customers and SU & PU
- Ensuring the correctness of Customer Order and order acknowledgement. CITP Approval / customer clearance, etc. Responsible for record keeping.
- Coordinate customer visits and TPI visits as and when needed.
- Follow all statutory requirements of the company.
- Customer information / communication to be passed on to all stake holders in plant. MIS Updation.
- Ensuring all actions in the department are in the direction of achieving company’squalitative & quantitative targets.
- Good Communication skills to communicate effectively with SU
- Knowledge of stainless-steel tube products sizes Planning
- Understanding Applicable Spec and Product/Customer requirements
- Ensure the department working & maintaining record as per the ISO 9001, ISO 14001, and OHSAS 18001



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