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CRM System Admin

3 months ago

Gurgaon, Haryana, India FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Information Technology

Travel Percentage :

0%

CRM System Admin Years Gurgaon/Pune/Bangalore

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Corporate Business Architecture team provides employees with tools to help them develop, sell, and implement FinTech solutions to FIS clients. We digitally transform the efficiency and effectiveness of how FIS employees get their work done through FIS' Future Forward Program.

What you will be doing:

  • Install, configure, and maintain Dynamics CRM instances.
  • Monitor CRM system performance, ensuring high availability and reliability.
  • Manage CRM security, including user roles and permissions.
  • Conduct regular system audits and apply necessary updates and patches.
  • Customize CRM forms, views, dashboards, and workflows to meet business requirements.
  • Develop and maintain custom entities, plugins, and integrations using CRM SDK and development tools.
  • Implement business rules and automation processes within the CRM.
  • Oversee data imports, exports, and migrations.
  • Maintain data integrity and quality through regular checks and validations.
  • Develop and implement data management policies and procedures.


What you bring :

  • Provide technical support to CRM users, troubleshooting issues and resolving them in a timely manner.
  • Conduct user training sessions and create training materials to enhance user proficiency.
  • Collaborate with business units to gather requirements and provide CRM solutions that meet their needs.
  • Develop and maintain CRM reports and dashboards to provide actionable insights to stakeholders.
  • Utilize CRM data to generate business reports and support decision-making processes.
  • Manage integrations between Dynamics CRM and other business systems.
  • Work with developers to build and deploy custom solutions within the CRM environment.
  • Ensure integration solutions are secure, efficient, and scalable.
  • Documentation and Compliance
  • Maintain comprehensive documentation for CRM configurations, customizations, and processes.
  • Ensure compliance with data protection regulations and internal policies.

Education Requirements:

Bachelor's degree or the equivalent combination of education, training, or work experience.

What we offer you:

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities – FIS is your final career step
  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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