Operations Manager

2 weeks ago


Pune HO, India EXL Full time

Experience:

Minimum of 7-10 years of experience in life insurance claims processing, with at least 5 years in a managerial or supervisory role.

Proven track record of managing large teams (60 – 80 FTEs) across multiple locations and delivering high-quality service in a fast-paced environment.

Experience in managing large and complex migrationsSkills and Competencies:
In-depth knowledge of life insurance products, claims processes, and regulatory requirements.
Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
Excellent communication and interpersonal skills, with a customer-focused approach.
Strong analytical and problem-solving abilities, with a keen eye for detail.
Ability to manage multiple priorities and meet deadlines in a dynamic environment.

Supporting and promoting process improvement methodologies and best practices that enhance claims service and increase customer and employee satisfaction and engagement.


Additional Requirements:
Flexibility to work in shifts, if required, to meet business needs

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