Customer Relationship Management Specialist
1 week ago
- Responsible for the implementation and maintenance of CRM system and ensuring the proper use of system by all teams across organization.
- SALESFORCE
- Ensuring the accuracy and quality of customer data in database, set objectives on quantitative and qualitative data collection across all channels.
- Creation of CRM campaigns and customer segmentation inline with overall brand strategy, and planned occasions such as EOSS, Festive, and New Season launch, etc.
- Track performance of campaigns, loyalty program, offers, KPIs achieved and communicate the response and learning to internal stakeholders including marketing, retail and sales teams, ecom and merchandising.
- Working closely with store sales teams to inform on offers and CRM initiatives and also capture feedback both store and customer feedback to optimize and improve performance
- Working closely with eCom team for a unified approach and seamless Omni channel customer experience where applicable to maintain a consistent brand voice across CRM campaigns
- Drive, coordinate and partner with the Call Center to push phone sales and optimize level of service to the end customers.
- Work with the multiple internal and external stakeholder to ensure the calendar is aligned with business revenue targets
-
Customer Relationship Manager
1 week ago
Gurgaon, Haryana, India Square Yards Full timeExperience: 2-5 Years Desired Candidate · 2+ Years of experience as a Customer Relationship Manager · Should be strong in handling Post sales activities · Excellent English communication skills - Spoken and Written Job Description • Client servicing & portfolio management with a view to retaining existing customers, increasing brand loyalty, and...
-
Treasures Relationship Manager
1 week ago
Gurgaon, Haryana, India Response Informatics Full timePosition Title: Treasures Relationship ManagerDepartment: CBGRank: Associate/Sr AssociateReports To: Vice PresidentJob Purpose:To achieve exceptional volume and revenue performance by acquiring and engaging with high net worth Treasures clients, ensuring client satisfaction, and promoting DBS products and services.Key Accountabilities:Acquire and upgrade...
-
Customer Relationship Management Senior Lead
1 week ago
Gurgaon, Haryana, India Colt Technology Services Full timeColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Customer Relationship Management Senior LeadJob Id: 34580Location: Gurgaon/ BangaloreFunction: Sales, Marketing & Customer Relationship ManagementReports to:...
-
Customer Relationship Management Senior Lead
1 week ago
Gurgaon, Haryana, India Colt Technology Services Full timeColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Customer Relationship Management Senior Lead Job Id: 34580 Location: Gurgaon/ Bangalore Function: Sales, Marketing & Customer Relationship Management Reports...
-
Customer Relationship Management Specialist
1 week ago
Gurgaon, Haryana, India BIBA Fashion Ltd Full timeResponsible for the implementation and maintenance of CRM system and ensuring the proper use of system by all teams across organization.SALESFORCEEnsuring the accuracy and quality of customer data in database, set objectives on quantitative and qualitative data collection across all channels.Creation of CRM campaigns and customer segmentation in-line with...
-
Customer Relationship Executive
2 months ago
Gurgaon, Haryana, India timesjobs Full timeJOB DETAILSData mining for searching relevant / prospective clients from the assigned territories.To make cold calls to the prospective clients and promote our engineering services viz : Structural Detailing, BIM, Precast etc.Maintain systematic data of all the sales promotion transactions in Salesforce.Lead generation , booking appointments of the...
-
Customer Relationship Management Senior Lead
1 week ago
Gurgaon, Haryana, India Colt Technology Services Full timeColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Customer Relationship Management Senior Lead Job Id: 34580 Location: Gurgaon/ Bangalore Function: Sales, Marketing & Customer Relationship...
-
Relationship Manager
1 week ago
Gurgaon, Haryana, India Launch India Full timeJob Title: Relationship Manager (Customer Advocate)Company: Innovative Solutions Inc.Position Purpose:As a Relationship Manager (Customer Advocate), your role involves investigating and resolving customer escalations that fall outside of the standard support framework. You will need to demonstrate exceptional communication skills and empathy to handle...
-
Customer Experience Specialist
1 week ago
Gurgaon, Haryana, India NIIT Limited Full timeDesignation: Customer Care Specialist (US process)Job Location Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist Customer Service through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation...
-
we are hiring in customer relationship manager
4 weeks ago
Gurgaon, Haryana, India staffix inc Full timeJob Title: Customer Relationship Excutive Prefer- Female candidate Location: Gurugram, India Work from Office Salary provide will be 25k interested candidated call me.
-
we are hiring in customer relationship manager
2 months ago
Gurgaon, Haryana, India staffix inc Full timeJob Title: Customer Relationship Excutive Prefer- Female candidate Location: Gurugram, India Work from Office Salary provide will be 25k interested candidated call me.
-
Customer Care Specialist
4 weeks ago
Gurgaon, Haryana, India NIITMTS Full timeNIIT is hiring for its client Wipro For International voice process We are looking for smart professionals with a great attitude to make every single client interaction delightful Job description Designation: Customer Care Specialist (US process) Roles and Responsibilities of a Customer Care Specialist Customer Service through calls Ensure timely and...
-
Customer Care Specialist
1 month ago
Gurgaon, Haryana, India NIITMTS Full timeNIIT is hiring for its client Wipro For International voice process We are looking for smart professionals with a great attitude to make every single client interaction delightful Job description Designation: Customer Care Specialist (US process) Roles and Responsibilities of a Customer Care Specialist Customer Service through calls Ensure timely and...
-
Relationship Manager
1 week ago
Gurgaon, Haryana, India Standard Chartered Bank Full timeRole ResponsibilitiesJob RoleRelationship ManagementBuild and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.Provide professional customer service to achieve a high percentage of customer satisfaction and retention.Manage the portfolio to de-risk against attrition and achieve stability of book.Have...
-
Customer Care Specialist
1 week ago
Gurgaon, Haryana, India NIIT Full timeAbout NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
-
Customer Service Specialist
1 week ago
Gurgaon, Haryana, India NIIT Full timeNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development...
-
Customer Service Specialist
1 week ago
Gurgaon, Haryana, India NIIT Limited Full timeDesignation: Customer Experience Specialist (US process) Roles and Responsibilities of a Customer Experience Specialist · Customer Service through calls · Ensure timely and accurate service delivery at defined productivity levels · Build client & domain knowledge to be able to deliver a resolution on the first conversation · Ensure adherence to Client...
-
Customer Relationship Associate
1 week ago
Gurgaon, Haryana, India Right Advisors Private Limited Full timeRole Customer Relationship AssociateExp 2 to 8 yearsCo Reputed Global FMCG MNCSalary upto 5 lpaLocation GurgaonIndustry only FMCG/ Beauty & Beverage / PharmaJob Description:Key Responsibilities: Taking feedback on co's products and H2H services from consumersEstimating the repeat rates from consumers on phones & validating the response with purchase/batch...
-
Customer Care Specialist
1 week ago
Gurgaon, Haryana, India NIIT Full timeAbout NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements.The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
-
Customer Support Specialist
1 week ago
Gurgaon, Haryana, India NIIT Full timeAbout the Company:At NIIT, we are a top-notch Skills and Talent Development Corporation dedicated to preparing a skilled workforce for global industry demands. Established in 1981 with a mission to address the human resource needs of the emerging IT sector, NIIT has evolved into one of the world's premier training organizations, offering a wide range of...