Team Manager

1 week ago

Pune, Maharashtra, India Maersk Full time

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management and more.
Management stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions, coaching/mentoring, coordination of tasks, appraising performance, pay reviews, and developing for future assignments.
The management responsibilities are in addition to job specific accountabilities for objectives such as setting direction and developing business & operational areas, developing policies & practices, and implementing business plans. The planning horizon can vary from short to long term dependent on the career stage and goal achievement is typically accomplished through performance of direct and/or indirect reports.
Progression within this stream reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities.
A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes.
Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution.
The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.
Leaders at this level manage employees day-to-day and set priorities to ensure task completion.

Required qualification, experience & skills

Graduate (Any stream) Minimum 4+ years of Leadership Experience Shipping knowledge is a plus Basic knowledge of capacity management/preparing staffing plan Excellent verbal and written communication and presentation skills Experience working in a global business environment, including cultural aspects Highly result oriented, ready to take challenges/collaborate with cross functional teams and able to work under pressure Capacity to handle change, stay open to different ideas and support for positive change Understand work in an agile manner, High analytical / problem-solving skills Strong Process and people leadership skills Proactive leader with customer service mindset Large scale improvement (standardization and process capability) implementation experience Key measures - List 2-5 key measures/success criteria Service Level Agreement Compliance Productivity/Efficiency Employee engagement & retention Projects/Value add contributions to the business (cost savings, revenue generation)

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

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