Team Manager

4 weeks ago


Pune, Maharashtra, India Cognizant Technology Solutions Full time

Manager - Ops Transformation

Qualification:


• Education
:

Any Graduate (preferably - MBA/ MCA/Btech)

  • • Excellent verbal and written communications skills and English proficiency.

  • • Expert in MSOffice Products especially WORD, EXCEL, PowerPoint and MSVisio.

  • • Hands on Knowledge of using\providing solutions in Capital Markets or Capital Markets products.

  • • Indepth understanding of SDLC preferably AGILE.

  • • Relevant Experience of BA (min 45 Years ).

  • • Flexibility to work at different location.

Responsibility:

Stakeholder/Business Management:


• Act as a point of contact for Project and Program managers for all questions related to task assigned
  • '
    • Provide regular status updates and track all KPI's/ Metrics related to all project tasks assigned.

  • • collaborates and Interacts with teams spread across geographies specific to tasks assigned.

  • • Ensures adherence to business and compliance requirements (timesheets, billing inputs, CBT's, expense reports) across both client and internal stakeholders.

  • • Work with reporting manager for high billable utilization and productive engagement during nonbilled period.

  • • Participate and provide inputs during Solution development activities with the change team.

Knowledge Management:


• Builds case studies in all projects executed during and towards end of project
  • '
    • Development of Knowledge Assets like Business flows, system flows and other relevant artifacts in the domains supported.

  • • Actively participates in Knowledg sharing session.

  • • Performs industry research on emerging topics and shares with wider teams.

Customer Relationship Management:


• Actively engage with client PM's and BA's to understand Project plan, key deliverables & milestones, specific tasks assigned with relevant client approvals

  • • Ensure participation in periodic client meetings and contribute effectively on expected tasks.

  • • Manage all project related queries and engage the Cognizant Manager during any escalations.
  • '
    • Develop indepth understanding of client infrastructure and products used.

  • • Proactively identify issues andd escalate as appropriate.

  • • Build relationships with program managers or portfolio owners in the customer organization.
  • Act as a point of contact for Project and Program managers (when required) in the areas of quality assurance, risk control, project management and SDLC.

Process Improvements and Adherence:


• Regularly participate in the discussions with the client and identify improvement opportunities

Project delivery (Functional Skills):


• Demonstrates usage of Industry/Cognizant/Client standard methodologies and tools for Requirements Gathering

  • • Execute and/or support functional testing/UAT.

  • • Assist in formulating recommendations.

  • • Identify tasks and activities required to prepare a project plan.

  • • Can perform stakeholder interviewing to understand current process and gather new requirements.

  • • Has working experience of other elicitation techniques such as scenarios, prototyping and workshops.

  • • Able to construct a detailed and complex process flows and models.

  • • Ability to write detailed and complex requirements documents.

  • • Demostrates sounds understanding of one or more project approaches such as Waterfall, Agile and Iterative Understands the project lifecycle and can contribute as BA in each stage.

  • • Exhibit a clear understanding of task related expectations Meet quality expectations for work that is assigned.

Must Have Skills

  • MS Excel

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