Partner Success Lead

1 week ago


Delhi, Delhi, India NowPay Full time
Job DescriptionAs a

partner success Lead,


you will working on developing and growing the relationship with our clients, increase our revenue through increasing nowpay services adoption, liaise with internal teams to meet our partners objectives and business growth.

you will be closely working with cross functional team members across sales, marketing and operations personnel to ensure our partners are satisfied with the services they receive and improve on areas of dissatisfaction.

You will need to gain an in-depth understanding of NowPay onboarding and compliance processes.

You will become the

focal point for our clients ,

monitor and analyze program KPIs , and advise on best practices for better performance.
What will you do?Manage

a portfolio of accounts

by developing relationships, managing stakeholders and identifying advocates

Maintain our partners' satisfaction

Increase adoption, drive correct usage, ensure retention, increase renewals and drive overall satisfaction.

Respond

to partners' inquiries and solve their complaints promptly.

Analyze & Measure

partners' performance.

Coordinate

a swift and smooth

onboarding, implementation, and go-live experience for new partners

Onboard

our Partners

employee base within NowPay agreed upon SLAs

Organize, streamline, and oversee

the onboarding /offboarding process of our partners

Deploy & train Companies , ensuring strong adoption of NowPay platform and ongoing engagement with contracted product solutions.

Find opportunities to automate

and scale processes in account management

Organize monthly/quarterly reviews

with customers to minimize friction and churn risk

Ensure

our partners are served with the best customer experience and drive our partners overall satisfaction (NPS)

Coordinate with the activation team

for scheduled visits to our company partners

Work with our marketing departmen t to guarantee client communication is timely and targeted .

Requirements

At least 3+ years of relevant experience in customer success, account management.

Excel proficiency.

Excellent multi-tasking and time management skills

Familiar with ticketing systems

Excellent communication skills - ability to tell stories with data and present to a non-technical audience

Proactive / Results oriented, autonomous and efficient.

Excellent problem-solving and analytical skills.

Itchy feet and curious about learning through different projects.

Comfortable working in a fast-paced, agile and collaborative environment

Benefits

Salary advance, the ability to have access to your salary anytime of the month

Hybrid working environment

Private / Family Medical insurance.

Social insurance.

Regular perks such as company social and wellbeing-events

RequirementsAt least 2+ years of relevant experience in customer success, account management.

Experience working in a fast-paced, agile and collaborative environment Excellent multi-tasking and time management skills Familiar with ticketing systems Excellent communication skills - ability to tell stories with data and present to a non-technical audience Excel proficiency.

Results oriented, autonomous and efficient. Excellent problem-solving and analytical skills. Itchy feet and curious in learning through different projects.

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