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Lead customer Success Engineer III

3 months ago

Delhi, Delhi, India Rackspace Full time

Job Description Summary:

The role of the Lead Infrastructure Engineer is to provide hands on Cloud Infrastructure and Operational support for large and complex problems as well as being a proactive and consultative resource to help customers plan for their future growth and the utilization of new technologies.


Success in the role requires:
A passion for the Cloud and Generative AI technologies. In depth knowledge of either AWS, Azure and Google Cloud . A creative approach to problem solving. Effective communication skills at all levels, technical through to non-technical directors.

Commercial and business acumenJob Description:
We are looking for a Lead Customer Success Engineer to join our team and provide support to our customers. You will be responsible for troubleshooting and resolving cloud-related issues, as well as deploying and optimizing cloud-based solutions.

You will also work closely with other IT professionals and teams to ensure the smooth functioning of our cloud infrastructure and be successful in this role, you should have at least 5 years of relevant working experience in cloud operation support and deployment.

You should also have proven problem-solving skills and a strong knowledge of cloud platforms and technologies.

You should be able to communicate effectively with clients and stakeholders, and provide cloud support and recommendations based on their :

  • Lead and facility troubleshooting and resolve complex cloud-related issues.
  • Provide guidance to customer on deploy and migrate applications and data to the cloud.
  • Provide best practice for monitor and optimize cloud infrastructure.
  • Ensure data security and compliance in the cloud.
  • Interact with clients and provide cloud support and guidance.
  • Collaborate with teams to design and implement cloud-based solutions.
  • Ensure customers realize the value of Rackspace and Fanatical SupportTM through pro-active architecture reviews and consultancy work.
  • Attend and participate in monthly/quarterly service review meetings.
  • Identify opportunities for growth and pass leads to a Business Development Consultant.
  • Mentor and assist in the development of other technical staff.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or equivalent working experience.
  • At least 5 years of experience in cloud operation support and deployment.
  • AWS certifications preferred.
  • Proficient in cloud platforms, tools, and services.
  • Experience in cloud architecture, development, and administration.
  • Proven Troubleshooting and analytical skills.
  • Tenacious problem solver, will own issues until full resolution.
  • Excellent communication skills, both written and verbal with great attention to detail.
  • Strong rapport and relationship building skills with both internal departments and external customers.
  • A good level of business awareness and commercial acumen.
  • Understanding of IT industry working practices / methodologies - ITIL foundation certification desirable but not essential.
About Rackspace Technology

We are the multicloud solutions experts.

We combine our expertise with the world's leading technologies — across applications, data and security — to deliver end-to-end solutions.

We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.

Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent.

Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology


Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission.

We bring our whole selves to work every day.

And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.

If you have a disability or special need that requires accommodation, please let us know.