Customer Success Manager
2 weeks ago
Customer Success ManagerLocation:
NCR (Noida)
Company Description:Phonon Communications Pvt Ltd is a pioneer in hosted telecom software technology. Our range of telecom applications includes click-to-call, inbound IVR systems, outbound dialer systems, virtual number services, SMS-to-call, and hosted PBXs which are used by leading enterprises in India. Our team focuses on developing innovative voice applications that support our robust hosted software application platform. We believe in the potential of automated voice and SMS services in the sales and customer service life-cycles of businesses.
Responsibilities:Regularly engage with customer and deliver solutions for business requirements that can be solved by our product with a focus on
revenue growth
,
timely collections
and
customer delight
. This includes regular reviews, dashboards and analytics.
Upsell and cross sell:
Create greater opportunities through case studies, use case manuals and customer testimonials. Find more customer mining opportunities.Account Mining : Provide on-going customer support and trainings to users to ensure platform adoption from users. Mine customer for growth opportunities.Solutions:
Engage with customer to develop user requirements for systems in production, to ensure maximum usability in the form of BRD (Business Requirement) and FDD (Functional Design Documents) and confirm feasibility of solution. Discuss with internal Product team for any feasibility conversations to commit solution to customer.Delivery through Flow Creation:
Configure and use our flow designer to setup the automation workflows for voice and text based end-user interactions. Setup flow variables, MIS and Dashboards for operational control and business value delivery dashboards.Project Control and Management:
Manage on time and in-scope deployment of any customizations required through the Product / Engineering teams. Coordinate with customers for any managing deliveries and customer deliverables.
Skills You will need to use:Sales Solution skills including business value proposition, project management, client success and customer miningKnowledge of BFSI, Airlines and Aviation including hands-on skills on Collections Management Processes and Airline Systems such as Navitaire, Amadeus, Sabre will be a definite plus.Cloud and NLP Skills including AWS Business Practitioner equivalent skills, Google Cloud Text-to-Speech (including SSML), Speech-to-Text, NLP will be great to have.Power User of Google Sheets including Google Script.
Other Soft-Skills including:Numbers and revenue drivenStrong leadership skillsExcellent attitude and aptitude.Strong verbal and written communication skills
Qualifications & Experience:Total experience of 6-10 years.Great to Have: an MBA or PMP certification.Prior sales skills in Commercial Aviation, SMS, cloud telephony, Meta, TrueCaller sales will be a definite advantage.
-
Customer Success Manager
4 months ago
Delhi, India Graphy Inc. Full timeJob Overview:We are seeking a highly motivatedCustomer Success Managerto join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
-
Customer Success Manager
1 week ago
Delhi, India Graphy Inc. Full timeJob Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
-
Customer Success Manager
1 week ago
Delhi, India Graphy Inc. Full timeJob Overview:Graphy ( is seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
-
Customer Success Manager
1 week ago
Delhi, India Graphy Inc. Full timeJob Overview:Graphy ( is seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
-
Customer Success Manager
1 week ago
Delhi, India Graphy Inc. Full timeJob Overview:We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and...
-
Customer Success Manager
7 days ago
Delhi, India InOrg Global Full timeAbout the jobAbout InOrg: InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In...
-
Customer Success Manager
2 weeks ago
Delhi, India InOrg Global Full timeAbout InOrg: InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It Goes...
-
Customer Success Manager
3 weeks ago
Delhi, India InOrg Global Full timeAbout InOrg:InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It Goes...
-
Customer Success Manager
7 days ago
Delhi, India InOrg Global Full timeAbout the jobAbout InOrg:InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In...
-
Customer Success Manager
7 days ago
Delhi, India InOrg Global Full timeAbout the jobAbout InOrg:InOrg - Empowering Global Growth At Scale.Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In...
-
Customer Success Manager
3 days ago
delhi, India InOrg Global Full timeAbout the job About InOrg: InOrg - Empowering Global Growth At Scale. Headquartered In Charlotte, US, InOrg Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC)...
-
Customer Success Manager
3 months ago
Delhi, India Milestone Full timeJob Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...
-
Customer Success Manager
2 weeks ago
Delhi, India Finkraft Full timeCompany DescriptionFinKraft.ai is a Mumbai-based company having fortune 500 clients specializing in providing reliable automated solutions to simplify complex business processes. The company has developed a robust automated SaaS platform that eliminates human error in processes such as gathering information, collecting data, and reconciling records. Clients...
-
Customer Success Manager
4 days ago
delhi, India YourTribe Full timeJob Description We are looking for a Customer Success Manager to join our world-class customer engagement team. Roles and Responsibilities Develop and deliver comprehensive training and onboarding sessions to customers after sales, ensuring they have a smooth transition and understand the full potential of Prudent AI. Cultivate strong relationships with key...
-
Customer Success Manager
2 weeks ago
Delhi, India Finkraft Full timeCompany DescriptionFinKraft is a HSR Layout,Bengaluru-based company with Fortune 500 clients in Gurgaon,Mumbai and Tier1 cities specializing in crafting reliable automated solutions to simplify complex business processes. Our robust automated SaaS platform eliminates human error and streamlines data reconciliation processes for our clients. With a focus on...
-
Customer Success Manager
4 days ago
New Delhi, India Zeca Tech Full timeOverviewThe Customer Success Manager plays a crucial role in ensuring customer satisfaction and retention within the organization. They are responsible for establishing strong relationships with customers understanding their needs and providing solutions to ensure their success with the companys products or services. This role is vital in driving customer...
-
Customer Success Manager
2 weeks ago
Delhi, India OneTap Full timeCustomer Success SpecialistWe are seeking a dedicated and passionate Customer Success Specialist to join our growing team. In this role, you will be responsible for managing customer interactions across chat, email, and phone, providing top-notch support to ensure our customers have the best experience. You'll troubleshoot product issues, document common...
-
Customer Success Manager
3 days ago
delhi, India SiteRecon Full timeJob descriptionTitle: Customer Success ManagerIndustry: Computer SoftwareEmployment Type : Full TimeLocation: RemoteAbout SiteRecon:SiteRecon is on a mission to revolutionize the way businesses make decisions in North America by helping enterprise customers scale their sales teams. We automate property mapping and site visits through our innovative...
-
Customer Success Manager
2 weeks ago
Delhi, India Skit.ai Full timeAbout usSkit.Ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.Ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations...
-
Customer Success Manager
2 weeks ago
Delhi, India CeeQ Full timeLooking for a Dynamic Customer Success Manager for a Legal Tech platform based out of Mumbai!Job Responsibilities:1. Primary Point of Contact for Corporate accounts2. Promptly respond to Client queries3. Identify opportunities for growth and upsell4. Collaborate with the product team and give feedback on client’s needs5. Provide training and guidance to...
