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Customer Success Lead

2 months ago


Delhi, India Hubble.Build Full time
What you will be doing:You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and high level customer management.Own enterprise customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).Create, identify and qualify selling opportunities by maintaining regular contact with customers.Dedicated contact for strategy, product training, and platform questions.Proactively analyze and provide strategic engagement with clients.Solicit and synthesize customer product feedback to contribute to product development.Maintain a high degree of account management and control.Develop strategic growth plans for key accounts in your portfolio.Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.Drive enterprise subscription renewals and expansion bookings.Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.Identify areas of improvement and training for the individuals in your teams. Provide mentoring to your team members as needed.Ensure that all incidents are handled within Company defined SLAsWhat we need from you:Bachelor's degreeMinimum 7 years of experience in customer success roles, with account management & project delivery responsibilitiesMinimum 2 years of experience leading a mid sized teamB2B software/SaaS experience is preferredExperience with Construction Tech would be a plusProven track record of working in a customer facing role, in a fast-paced environmentAbility to manage influence through persuasion, negotiation, and consensus buildingStrong team, networking and relationship building skillsHighly organized, collaborative and detailed orientedStrong presentation skills;

ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understandingAbility to handle multiple prioritiesAbout Hubble:Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.What Hubble will give you:Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.Who will you be working with:Purpose drivenHungry, ambitions, and self-motivatedMeritocratic, results/performance >

age/bureaucracyResourceful, independent, chart our own destinyDetermined, perseverance, and hard workingCreative, innovative, out of the boxYes, the above is everyone of us at Hubble.Visit us at hubble.Build to learn more for #bettercitiesoftomorrow