Implementation Manager
2 weeks ago
When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain's automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.
We've helped hundreds of companies like Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.
In 2022, we closed $185M in our Series C, led by SoftBank and B Capital.
Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world.
Let's elevate frontline work together.
As an Implementation Manager, you will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for large Fortune 1000 and Enterprise accounts. As the technical and operational quarterback post-sale and pre-customer success, you will drive adoption and customer value by managing overall project delivery, including system configuration, integrations, QA, setup, and customer education. You will join a growing Implementation and Onboarding team at Fountain, taking the lead to optimize documentation, process, strategy, and KPIs.
To be successful as an Implementation Manager, you should have comprehensive project management knowledge, be highly organized, and thrive in ambiguous environments. You should also be able to easily communicate technical concepts to non-technical people, manage integrations from connecting to scoping out future development, and work collaboratively across organizations.
What you'll be doing:
Partners with sales to define project scope and ensure a seamless customer experience.Manages customer relationships from post-sale through pre-account management phases, collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy.Handles medium to large-scale implementations.Carries out implementation projects from beginning to end stages for high-profile Enterprise and Strategic customers.Leverages Fountain software in the most efficient ways to best teach and support customers, serving as a product expert.Completes virtual consultations and optimization strategies; supports roll-outs.Performs complex data migrations and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment).Understands the fundamentals, processes, and terminology of corporate and high-volume recruiting environments, as well as a basic conceptual understanding of ATS, CRM, and HRIS platforms.What you should bring:
High-level understanding of the Talent Acquisition space, including CRM and onboarding concepts.At least 5 years' experience in a similar role; e.g., implementation, project management, professional services, consulting, etc.Proven track record with Enterprise-level engagements; able to lead autonomously to successfully deliver customers' desired business outcomes.Bachelor's Degree or equivalent work experience.Proficiency with Google Suite, JIRA, and Zapier.Ability to manage time and work effectively within a fast-paced, changing environment that is undergoing high growth.Comfortable working with customers to research business processes, diagnose and resolve software issues. Must understand the driving factors for customer requirements.Advanced understanding of and ability to explain system-to-system integrations.Demonstrated ability to influence cross-functional partners and upper management to impact decision-making.Ability to travel a few times a year.Nice to have:
PMP/Agile/SHRM certification.HR Tech Experience is a big benefit, especially with an ATS, CRM, or HRIS.Workato or similar integration middleware experience.Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose?
Fountain offers an incredibly unique work environment. We employ a diverse team all over the world. Each Fountaineer is given the freedom to do their best work from wherever they choose. We also understand the importance of in-person connections and hold in-person meetings with your team and meet annually as an organization to build our relationships and focus on the future of moving Fountain Forward.
The benefits we offer in the United States include competitive health plans and a retirement plan. Some Fountain-wide perks offered to all employees across the globe include a flexible vacation policy, paid holidays, monthly lunch stipends, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements. Fountain is a global employer, so some benefit offerings will vary from country to country.
Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.
For information about how we use your information and the rights you have with respect to your information, visit our .
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