Associate Consultant- Implementation

1 week ago

Noida, Uttar Pradesh, India RateGain Full time

About the Organization:

RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day. RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering over 30 Million bookings. RateGain is trusted by 25 out of the top 30 OTAs, world's fastest-growing airlines, 23 of the top 30 hotel chains, tour operators and wholesalers, all top car rental companies, largest cruise lines, and the largest travel management companies. In 2018, RateGain acquired DHISCO, which made it the only company in the world to offer end-to-end smart distribution. In June 2019, RateGain acquired award-winning BCV to offer guest experience cloud to maximize guest lifetime value for hospitality chains. Rategain further acquired MHS in 2021, a leading online direct revenue acquisition partner for hotels with an aim to improve their profitability and distribution independence. For more information, visit

About the role

An Implementation Consultant will be responsible for onboarding RateGain's customers on their Business Intelligence & Online Distribution tools. S/he will be majorly involved in all aspects of the project over the entire life cycle (initiate, plan, execute, test, control, release). S/he must be familiar with system scope and project objectives, as well as the role and function of each team member to effectively coordinate the activities of the team. S/he must also be managing projects to improve operational efficiency and implementing continuous improvement activities to ensure projects meet and exceed RateGain clients' standards of service.

Duties and Responsibilities:

End-to-end delivery and execution of project initiatives and tasks as defined in the project plan and instructed by Team Lead to achieve project agreed goals working with project teams within agreed project timelines and project scope Manages changes to project scope and project scheduling using appropriate verification techniques in order to keep the project plan accurate, reflective of authorized project changes as defined in the SRS Assists the clients in ensuring a common understanding through settling and communicating expectations in accordance with project plan and project documentation, to all key stakeholders and team members Assists the clients to measure project performance using appropriate tools and techniques in order to monitor project performance; identifies and quantifies variances, performs and manages corrective actions and communicates accordingly Implements the approved actions and workarounds required to mitigate project risk and impact across projects Responsible for managing and gathering requirements, constraints, and assumptions with clients and / or key stakeholders in order to establish the project deliverables, using a variety of requirement gathering techniques Supports team members to deliver high quality service from initiation through to project closure and handover to Relationship Manager. Manages certain stakeholders in the project delivery chain, owning the project communication at internal RateGain project levels and client project level Responsible for project milestones and checkpoint criteria in accordance with RateGain SLAs Actively collaborates with project teams including virtual teams across RateGain Actively collaborates with OTA partners, PMS Partners, Regional RMs with respect to the client management and end-to-end implementation activities Creates and maintain key project documentation, identifying project team members and owners, owning decisions and actions, owning and taking responsibility for timelines and managing relevant project timelines to ensure relevant tasks are completed on time, according to requirements and on budget Participates in continuous improvement initiatives to increase project and process efficiency Builds mutual trust and encourages respect and cooperation among team members. Works to ensure loyalty and trust handles oneself ethically follows RateGain core values and beliefs. Works to improve team performance by building team cohesiveness, and motivating in order to facilitate cooperation, ensure project efficiency, and boost morale Education & Certification Diploma or university degree or equivalent work experience required Project Management qualification desirable e.g. Prince2 or PMP, but not necessarily mandatory SQL skills are desirable but not necessarily mandatory Experience Minimum 6-8 years' experience on a SaaS platform. Risk management experience is desirable although not essential.

Competencies:

Ability to work on multiple projects at one time covering differing sizes and complexity to meet business requirements and deliver results Self-motivated individual with good organizational and interpersonal skills Logical thinker with good communication skills Ability to manage conflict situations with tact, diplomacy, and strength of character Ability to establish a strong relationships with all team members at all levels of RateGain and confident to liaise at all levels whether internally at RateGain or externally Strong influencing and consulting skills Good planning skills with demonstrable experience of project planning, initiation, and execution experience Ability to tackle and navigate challenges to ensure project deliverables are met Comfortable working in a dynamic, creative organization Able to work independently at a fast pace results-driven and able to take accountability for results with the ability to work well under pressure to provide deliverable results on time and to a high standard Demonstrates ability to think and act both strategically and operationally Good analytical capabilities, attention to detail, and good execution capabilities.

Ideally, the preferred candidate should possess prior experience in PMS/CRS/RMS/GDS/OTAs/Metas. Understanding of SQL, Data Analytics, Salesforce, Project Management, JIRA, ASANA, GRAFANA, Ticket and Escalation Management, MIS Reports

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