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Avaya Cm

3 months ago

Bengaluru, Karnataka, India Cognizant Full time
Must have 4 to 8 Years Avaya experience with a SIP background
Must have experience with SIP, Avaya Session Manager and VOIP QOS etc.
IP Toll Free experience a plus
Session Manager programming and Entity link building a plus
Experience in working in managed service environment and directing a managed service vendor.
Takes charge of the telecom platforms and leads the direction on best practices for supporting a SIP infrastructure
Experience with Breeze a plus
Experience with Virsae tool a plus.
Sets standards and direction for the Macy's Avaya platform
Troubleshoots 4th tier for all Avaya issues including P1 and P2 events.
Manages NCR resources for break fix issues and ticketing work.

Runs the Macy's Avaya lab and charged with LAB functions such as scheduling, testing, breaking, fixing and certifying solution in the lab for production.

O Provide an Avaya engineer 40 Hours per week for 6 months to provide technical engineer support for Macy's Avaya environment.


  • Onsite Resource primary focus is to Engineer and support the Macy's Avaya systems locally for any maintenance and support activity that insures system stability.
  • Avaya platforms with experience at Engineering Level
  • Avaya Communications Manager
  • Avaya Contact Center
  • Avaya System / Session Manager
  • Breeze
  • SIP
  • Provide recommendations for remediation of issues
  • Provide Holiday Support
  • On Call rotation once a week per month.

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
Feb

**About Cognizant