Telecom Support L2

3 weeks ago

Bengaluru, India CyberWark LLC Full time

**Responsibilities**:
Incident (Sev 1,2,3 & 4) resolution, update the tickets with up-to-date details and summary.

Coach/mentor L1 team members.

Escalate Sev 1/2 incidents to the L3 team as and when necessary or work with the vendors (like Avaya, Carriers etc..) for resolution if instructed by the Engineering Team.

Plan, co-ordinate & execute any tasks like changes/upgrades in the current infrastructure and communicate regularly to the concerned stakeholders.

Execute the changes without any misses.

Working on the backups of all Avaya devices.

Working on escalated tickets.

Creating and maintaining of hunt groups, VDNs, Vectors, EC500 etc. in the existing system.

Should be doing the troubleshooting for any multiuser issues, like trunk down, unable to make calls by multiple users in a location.

Manage and create login ID's / Splits / Skills.

Working/Troubleshooting on the alarms on the system.

Maintaining the data base related to Avaya BP details, site contact details and Service provider details.

Working on CDR requests.

Should be able to coordinate between groups for deployment of the hardware (like Phones) and software (like CMS supervisor, Onex softphones) and assist the user with the programming the same.

Tickets Queue management.

Shift handover.

**Qualifications**

7+ years of experience on the Avaya UC platform.

Experience with installation, configuration, administration, and troubleshooting of Avaya Media servers (S8700, S8500, S8300, etc.).

Communication manager (CM) 8.x and above.

Installation and Administration of Avaya CMS, AES, and Contact Center Products.

Install and maintenance of Avaya gateways G650 and media gateways G700/430/450.

Avaya call center administration includes VDN, Vectors, etc. Manage and create login IDs, splits, and skills.

Experience with Avaya Aura System Manager and Session Managers

Administration trunks with types of ISDN, CO, TIE, SIP, etc.

Should have a good understanding of H.323 and SIP protocols.

Administration and maintenance of the CDR server and reports.

Administration and maintenance of the different types of phones, including analog, digital, IP, and SIP types.

Experience with disaster recovery plans like LSP and ESS servers.

**Job Types**: Full-time, Permanent

**Salary**: ₹1,500,000.00 - ₹1,800,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 7 years (required)

**Speak with the employer**
+91 9148083663

  • Application Support

    1 week ago

    Bengaluru, India Jio Full time

    Company OverviewJio is the force behind India's leading telecom operator with 400 Million+ customers. They provide solutions for customers (B2C) and enterprise (B2B), with a focus on 5G solutions, AI/ML platforms, cloud-native OSS platforms, and SAAS-based models.Job OverviewMid-Level: 4 to 6 years of experience, Full-Time role in Bangalore Urban and...

  • Application Support

    3 weeks ago

    Bengaluru, India Jio Full time

    Company OverviewJio is the force behind India's leading telecom operator with 400 Million+ customers. They provide solutions for customers (B2C) and enterprise (B2B), with a focus on 5G solutions, AI/ML platforms, cloud-native OSS platforms, and SAAS-based models.Job OverviewMid-Level: 4 to 6 years of experience, Full-Time role in Bangalore Urban and...

  • L2 Support

    2 weeks ago

    Bengaluru, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • L2 Support

    2 weeks ago

    Bengaluru, Karnataka, India Quess IT Staffing Full time

    About Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...

  • L2 Network Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Royal Cyber ​​Inc. Full time

    Mandatory : L1 Support / L2 Support for banking clients. Good Communication ResponsivenessMandatory : L1 Support / L2 Support for banking clients. Good Communication ResponsivenessMandatory : L1 Support / L2 Support for banking clients. Good Communication Responsiveness

  • L2 Support

    4 weeks ago

    Bengaluru, India Nityo Infotech Full time

    Kindly find below JD and company detailsTech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems.(L2 Support)Job...

  • L2 Support

    1 month ago

    Bengaluru, India Nityo Infotech Full time

    Kindly find below JD and company detailsTech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems.(L2 Support)Job...

  • L2 Support

    2 weeks ago

    Bengaluru, Karnataka, India Nityo Infotech Full time

    Kindly find below JD and company detailsTech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems.(L2 Support)Job...

  • L2 Support

    2 weeks ago

    Bengaluru, Karnataka, India Nityo Infotech Full time

    Kindly find below JD and company detailsTech SupportL2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems.(L2 Support)Job...

  • L2 Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Ingenium Digital Full time

    L2 Support: L2 support Engineer criteria are to have strong communication, who can analyze, debug and resolve issues, escalate to L3, raise incident, manage impact, communicate with users/stakeholders, escalate to management on both support and development side, raise problem tickets and work with Development teams to drive down issues and work on...

  • L2 It Support Engineer

    1 week ago

    Bengaluru, India Nityo Infotech Full time

    L2 IT Support EngineerRequirements •Should have worked in IT Support for 3 years to 6 years as L2 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...

  • L2 Unix Support

    4 weeks ago

    Bengaluru, Karnataka, India growel softech Full time

    **L2 unix support - B2/C1 (B2- 13-14LPA) / C1 - 17-19LPA- **Max 30% Hike on current CTC** **JD 4: L2 unix support **Location : Bangalore** **Grade : B2 & C1 **Skills and Qualifications - JD** - Strong Analytical & problem solving skills and sql, pl sql/oracle - Very strong Unix knowledge and commands - Python/Perl/Shell Scripting - Experience with GIT, SVN...

  • Payments Production Support

    3 weeks ago

    Bengaluru, Karnataka, India growel softech Full time

    Job Skill: - Payments Production support - L2 (IT Production Support + Payment Domain / Banking domain experience ) Location - Bangalore Grade - C1 /C2 Experience: - 6 to 12 yrs Budget: - 24 LPA Experience: - Immediate to 30 Days 1 JOB TITLE - PRODUCTION SUPPORT-L2- PAYMENTS 5 PRINCIPAL ACCOUNTABILITIES KEY PERFORMANCE INDICATORS

  • L2 It Support Engineer

    1 month ago

    Bengaluru, India Nityo Infotech Full time

    L2 IT Support EngineerRequirements •Should have worked in IT Support for 3 years to 6 years as L2 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...

  • RAN L2 engineer

    4 weeks ago

    Bengaluru, India Nokia Full time

    Job Description5+ years of experienceSW development work experience in the telecom domain, as a strong contributor in U-Plane (User Plane) or C-Plane (Control Plane) areas of 5G/4G networks, experience in scheduler algorithms is a plusExpert designer and programmer with good hands-on experience in C++ programmingShould have working knowledge of 5G/4G...

  • Ran L2 Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Nokia Full time

    Job Description5+ years of experienceSW development work experience in the telecom domain, as a strong contributor in U-Plane (User Plane) or C-Plane (Control Plane) areas of 5G/4G networks, experience in scheduler algorithms is a plusExpert designer and programmer with good hands-on experience in C++ programmingShould have working knowledge of 5G/4G...

  • L2 It Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Nityo Infotech Full time

    L2 IT Support EngineerRequirements •Should have worked in IT Support for 3 years to 6 years as L2 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...

  • L2 It Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Nityo Infotech Full time

    L2 IT Support EngineerRequirements Should have worked in IT Support for 3 years to 6 years as L2 IT Support Engineer.Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...

  • RAN L2 engineer

    2 weeks ago

    Bengaluru, Karnataka, India Nokia Full time

    Job Description5+ years of experienceSW development work experience in the telecom domain, as a strong contributor in U-Plane (User Plane) or C-Plane (Control Plane) areas of 5G/4G networks, experience in scheduler algorithms is a plusExpert designer and programmer with good hands-on experience in C++ programmingShould have working knowledge of 5G/4G...

  • L2 Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Tekvaly Full time

    We are seeking a talented and experienced L2 Support Engineer to join our growing technical support team. You will play a critical role in providing exceptional technical support to our customers, resolving complex technical problems, and ensuring their satisfaction.Responsibilities : Diagnose and troubleshoot escalated technical issues from L1 support...