Xstore - L2 Functional Support Expert

5 months ago

Bengaluru Karnataka, India Valtech Group Full time

**Xstore - L2 Functional Support Expert**:
Join our dynamic IT team at the heart of technological advancements as our new Xstore - L2 Functional Support Expert. This pivotal role supports and enhances our retail technology landscape, ensuring optimal functionality and user satisfaction. Located in our bustling UK office, this role offers the opportunity to work in a fast-paced, innovative environment.

**Key Responsibilities**:
As the Xstore - L2 Functional Support Expert, your duties will include:

- Collaborating with cross-functional teams to understand user requirements and delivering solutions that enhance retail operations.
- Implementing configurations changes, updates, and patches to the Xstore environment.
- Conducting thorough testing and validation of fixes prior to deployment in a live environment.
- Maintaining comprehensive documentation of issues, resolutions, and changes within the system.
- Offering training and support to end-users, enhancing their understanding and use of the Xstore system.
- Working closely with the software development team to communicate bugs and follow up on permanent resolutions.
- Monitoring system performance, suggesting improvements, and implementing them upon approval.

**Required Skills and Experience**:

- A Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 3+ years experience in retail technology support, ideally with specific knowledge of the Xstore platform.
- Strong understanding of retail operations and how IT solutions are deployed within this sector.
- Proven ability to troubleshoot and resolve complex software issues.
- Experience in SQL and database management for troubleshooting purposes.
- Excellent communication skills, with the ability to explain technical issues in simple terms.
- Highly organized with the ability to prioritize tasks in a dynamic environment.
- A commitment to delivering exceptional customer service.

**Desirable Attributes**:

- Previous experience in an L2 support role for Xstore or similar retail management software.
- Certifications in ITIL, Oracle, or related fields.
- A proactive approach to problem-solving and process improvement.
- Experience working in a multinational company and comfort working across different time zones.

**What We Offer**:

- If you're passionate about retail technology, committed to user support and ready to make a significant impact, we would love to learn more about you. Join us in redefining retail technology and be part of something truly transformative.

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