Female Customer Support Executive

3 weeks ago


Cochin, Kerala, India Chris Johnson Business IT Solutions Full time

Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.


  • Educates customers on product offerings and services to improve their "online presence" and explains pricing and answers questions from customers building value in the customer relationship.
  • Follows up with customer via telephone following initial contact.
  • Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
  • Continued product education to better service customer calls.
  • Maintains accurate daily record in tracker.

Requirements:

  • Strong customer service and tele calling skills.
  • Experienced with Web Based Applications and Windows.
  • Ability to manage sensitive and critical client information.
-
Excellent verbal and written communication skills (English) is a must.

  • Problem solving and decisionmaking skills.
  • Superior closing skills.
  • Ready to work in night shifts (Rotational)

Job Type
:
Full-time Work from office


Salary:
From ₹16,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Night shift
  • Rotational shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

  • Customer service: 2 years (preferred)


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