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Ops Sup Supervisor

3 months ago

Mumbai, Maharashtra, India Citi Full time

The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations team.

The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.


Responsibilities:

  • Research and interpret information, identify inconsistencies and make recommendations based on experience and specialty knowledge.
  • Assist with performing feasibility analysis for process changes and coordinate with business teams to develop system/process improvements and solutions.
  • Monitor project volumes and timelines and ensure adherence to established guidelines and SLA.
  • Mentor lowerlevel analyst and provide informal guidance and training to new team members.

Qualifications:

  • 25 years of relevant experience
  • General knowledge of consumer banking operations in NAM region
  • Comprehensive knowledge of credit cards servicing/collections within NAM region
  • General knowledge of US collections regulations like FDCPA, TCPA would be an advantage.
  • Proficient in Microsoft Office, working knowledge of analytics preferred.
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
  • Consistently demonstrates clear and concise written and verbal communication.

Education:

  • Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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