Customer Service Representative

3 weeks ago


Andheri West Mumbai Maharashtra, India Balaji Telefilms Ltd. Full time

Understand user query and provide a timely and apt resolution to the User. The queries will be resolved via our CRM portal.
- Coordinate with other internal teams viz, product ops, content ops and other stakeholders to resolve user queries.
- Making outgoing calls to customers to understand and resolve the queries.
- Timely reporting/escalation of the issues pertaining to users to his / her Supervisor and to the other stakeholders.
- Keep an individual count of the cases resolved or processed.
- Work on any ad-hoc or additional activities assigned by the Supervisor.

Pay: ₹22,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person



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