Customer Service Representative

5 months ago


Andheri Mumbai Maharashtra, India Caper India Private Limited Full time

Collecting and analyzing customer data
- Using CRM systems to manage relationships
- Developing new ways to meet customers’ needs
- Handling customer complaints
- Overseeing the interactions between customers and key team members, such as Customer Service Representatives
- Creating and executing retention campaigns
- Developing marketing campaigns to attract new customers
- Collaborating with sales, marketing, customer service and operations teams to improve the customer experience

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- SAP CRM: 2 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Andheri, Mumbai, Maharashtra (required)

Ability to Relocate:

- Andheri, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9833829982



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