Customer Service Representative

6 months ago


Andheri Mumbai Maharashtra, India Sampoorna Hiring Solutions Full time

Job Description for CSR Role

As a Customer Support Representative at itsEZ Tech Pvt Ltd, you will be a crucial part of our mission to provide exceptional customer service and support to our clients. As someone specializing in high-potential customers, you will play a pivotal role in ensuring exceptional service delivery and satisfaction for our most valued clients.

Your primary responsibility will be cultivating strong relationships, answering inquiries, resolving issues promptly, and proactively identifying opportunities to enhance customers' experiences. This position requires a blend of strategic thinking, exceptional communication skills, and a deep understanding of customer needs and preferences.

Roles and Responsibilities:

- Build and nurture strong relationships with high-potential customers through regular communication and proactive outreach.
- Serve as the primary point of contact for all inquiries, requests, and escalations, ensuring timely resolution and a personalized approach to problem-solving.
- We are looking for an outgoing / Incoming customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner.
- You will have the ability to swiftly gain customer confidence and trust to ensure success
- in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator.
- Identifying customer needs.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.

Skills Required
- Graduation is Must
- Proficient with MS CIT
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.

Location - Andheri

Mode - Hybrid

Week off - Rotational

Salary - 15k in hand

Morning Shift - 9AM to 5:00pm (anytime 8 hrs) rotational

Evening Shift - 7:00PM to 3:00AM

If interested, please mail your CV at the earliest

Regards,

Bhavik Bhadra

Sampoorna Hiring Solutions

Mob:
91379 62663

**Job Types**: Full-time, Permanent

Pay: ₹10,520.56 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Night shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person



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