Front Office Receptionist

1 week ago


Kottayam, Kerala, India HOTEL AARIYAAS REGENCY Full time

Responsibilities and essential job functions include but are not limited to the following:

-
Master the technical skills of the Front Desk Operations:

-
Learn the tasks and responsibilities of the Reception:

-
Maintain high standards of teamwork with the Front Office Team:

  • Possess an upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Maintains a high level of professional appearance and demeanor.
  • Maintain the highest level of confidentiality in all areas.
  • Demonstrate the ability to multitask, be detailoriented, and be able to problemsolve, to effectively deal with internal and external customers.
  • Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
  • Demonstrate good communication skills and convey information and ideas.
  • Ability to perform basic math, and understand financial information.
  • Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property.
  • Review weekly group reservations for pickup and cutoff dates.
  • Provides excellence in guest service and monitors guest satisfaction and makes corrections in areas of opportunity and follows up with all staff members creating a culture of service excellence.
  • Work with other departments to ensure room status is uptodate and room repairs are done on a timely basis.
  • Uses persuasive selling techniques to sell rooms and promote all marketing programs.
  • Oversee and operate all front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Operate basic office equipment.
  • Understands, communicates and updates, hotel policies relating to cancelation, extended stay, room types and rates, late checkouts, early arrivals, and special requests.
  • Responsible for key control. Issues and receives both room keys and master keys.
  • Process all lost and found items according to policy.
  • Participates in and supports a positive, enjoyable work environment.
  • Holds an understanding of hotel products and services (i.e., food and beverage, recreation)
  • Performs other duties as assigned.

Qualifications

Qualifications:

-
Hospitality Graduates with experience
:

-
Knowledge of ID's would be of advantage:

-
Read, write, and speak English fluently:

-
Analytical skills:

-
Good interpersonal and communication skills:

-
Leadership/People management skills

Pay:
From ₹15,000.00 per month

Benefits:

  • Food provided

Schedule:

  • Night shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Experience:

- total work: 1 year (preferred)

Work Location:
In person

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