Front Office Receptionist
4 days ago
**Responsibilities and essential job functions include but are not limited to the following**:
- **Master the technical skills of the Front Desk Operations**:
- **Learn the tasks and responsibilities of the Reception**:
- **Maintain high standards of teamwork with the Front Office Team**:
- Possess an upbeat personality with a desire to deliver outstanding customer service to our guests.
- Maintains a high level of professional appearance and demeanor.
- Maintain the highest level of confidentiality in all areas.
- Demonstrate the ability to multi-task, be detail-oriented, and be able to problem-solve, to effectively deal with internal and external customers.
- Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
- Demonstrate good communication skills and convey information and ideas.
- Ability to perform basic math, and understand financial information.
- Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property..
- Review weekly group reservations for pick-up and cut-off dates.
- Provides excellence in guest service and monitors guest satisfaction and makes corrections in areas of opportunity and follows up with all staff members creating a culture of service excellence.
- Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
- Uses persuasive selling techniques to sell rooms and promote all marketing programs.
- Oversee and operate all front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Operate basic office equipment.
- Understands, communicates and updates, hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
- Responsible for key control. Issues and receives both room keys and master keys.
- Process all lost and found items according to policy..
- Participates in and supports a positive, enjoyable work environment.
- Holds an understanding of hotel products and services (i.e., food and beverage, recreation)
- Performs other duties as assigned.
**Qualifications**
**Qualifications**:
- **Hospitality Graduates with experience.**:
- **Knowledge of ID’s would be of advantage**:
- **Read, write, and speak English fluently**:
- **Analytical skills**:
- **Good interpersonal and communication skills**:
- **Leadership/People management skills**
Pay: From ₹15,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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