Quality Analyst

2 weeks ago

Vadodara, Gujarat, India Etech Full time
:Transportation allowance Canteen Subsidy Night Shift allowance as per the process Schedule Attendance Bonus Health Insurance Tuition Reimbursement Incentive components campaign wise Work-Life Balance Initiatives Rewards & Recognition Internal movement through IJP

What You'll Be Doing:

Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at the agent, process, and campaign level Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions Assist Leaders with improving customer interactions, sharing feedback on calibration calls, and provide input for recommendations Assists with routine and ad hoc requests Supports projects and initiatives within the department Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information Sends data and reports to account stakeholders if needed Be open and responsive to consistent coaching; take an active role in performance planning and goal setting. Be flexible in an environment by championing and embracing change

We Expect You To Have:

Graduate or equivalent Minimum 1-year work experience; Quality experience is an added advantage Computer proficiency in MS Office Flexible in working hours is a must Good oral & written English skills and interpersonal communication skills Exceptional listening and analytical skills Ability to effectively organize, prioritize, multi-task and manage time Ability to work independently Excellent attention to detail Ability to exercise strict confidentiality in all matters

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