Expert - So

1 week ago

Vadodara, Gujarat, India NielsenIQ Full time

Job Description:


Expert - SO act as main point of contact from Stat Ops to internal client services to lead and drive the operational design and delivery of our client offering.

Responsible for overall operation's department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction.

Team management - Leads a team of Senior Data Processing Analyst and Data Processing Analyst.

Skill Set Required:
Client Solutioning

  • Acts as frontfacing point of contact for client database operational queries and in ensuring overall quality performance monitoring, reporting and analysis in Right First Time delivery.
  • Consistently work with other Operations Functions' leads within the country to manage projects and deliver on clients' commitments.
  • Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs.
  • Work closely with Client Liaison management team to support the creation, monitoring and execution of quality plans for strategic and hot spot clients.
  • Proactively communicates with client / client services for any potential delays / risks based on information by Ops teams.
  • Manage close links with Enablement team/leads to identify focus areas and ensuring quality / delivery standards are achieved.
  • Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities.
  • Represent respective operation's function in discussion with other NOC and in market stakeholders.
Team Management

  • Plans and controls resource allocation to optimize the "operations service" to clients as well as highlights any resources issue
  • Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team
  • Acts as an escalation point for the team and constantly reviews and assesses team's KPIs periodically

Qualifications:

  • Bachelor of Commerce/Science/ Computer Science/ Business Information Systems or IT
  • Minimum experience of 4 years and above in operations
  • Proven leadership skills to manage teams, to manage projects, able to identify the talent, inspire and engage the team
  • Strong communication skills and the ability to communicate requirements clearly to stakeholders within and outside of Operations
  • Proven organizational skills and the ability to work within a crossfunctional team
  • Project management skills ability to accurately scope project requirements and manage stakeholder expectations.
Additional Information

About NIQ


NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.

With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

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Our commitment to Diversity, Equity, and Inclusion


We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

  • NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._

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